Call Center Representative

3 weeks ago

Freehold, United States Enterprise Call Center Full time

Job Description

General Summary: 100% IN OFFICE POSITION
This position will be the liaison between First Financial and its current and potential members carried out via telephone and chat rather than in person. This position requires a pleasant, professional, outgoing, friendly attitude and confident manner. The ability to accept ownership for effectively resolving member issues, complaints and inquiries keeping member satisfaction at the core of every decision and behavior.

Job Responsibilities:

• Comply and follow all Credit Union compliance regulations.
• Handle large volume of inbound and outbound calls in a timely manner and transfer sale leads to the appropriate staff member for assistance.
• Answer inquiries by clarifying desired information; researching, locating and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems to management.
• Evaluate needs of members and offer appropriate financial products and services.
• Seize the opportunity to sell additional services to our members by recognizing the member’s needs for a product and explaining the features.
• The ability to ask probing questions, understands concerns, and overcome objections.
• Basic research of accounts to resolve any discrepancies.
• Assist members in setting-up distributions of payroll and direct deposit via the mail.
• Maintain the Credit Unions database by updating all member information
• Assist members with any technical issues that they may experience with online banking, Debit/ATM and to escalate the issue to the appropriate department.
• Keeps Equipment operational by following established procedures (reporting malfunctions).
• Process all mail.
• Updates job knowledge by participating in educational opportunities
• Enhances organizational reputation by accepting ownership for accomplishing new and different requests.
• Perform all other job duties as assigned.



Qualifications:
Qualifications

Requirements:

• Superior customer service and excellent listening skills
• Strong work ethic and self-starter able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Ability to multi-task – answer calls and respond to internet messages
• Requires full knowledge of credit union products and services preferred
• High level of interpersonal skills
• Good reasoning ability/problem solving skills
• Solid math skills - able to compute rate, ratio, and percentages
• Team oriented - contributes to building a positive team spirit.
• Speaks clearly and has strong phone and verbal communication skills along with active listening
• Good computer skills – able to learn new programs/systems
• HS/GED and 2 yrs related experience in banking preferred but will consider call center experience in other fields of business.

Must be available to work Saturday's

Additional Information

As a First Financial employee, you'll enjoy a challenging work environment. We offer a great benefits package including Medical, Dental, Rx, Vision, Life Ins., Retirement Plans, Vacation, Sick and Personal.

All your information will be kept confidential according to EEO guidelines.



  • Call Center Representative

    3 weeks ago

    Freehold, New Jersey, United States Enterprise Call Center Full time

    Job DescriptionGeneral Summary: 100% IN OFFICE POSITIONThis position will be the liaison between First Financial and its current and potential members carried out via telephone and chat rather than in person. This position requires a pleasant, professional, outgoing, friendly attitude and confident manner. The ability to accept ownership for effectively...

  • Automotive Sales BDC Representative

    15 hours ago

    Freehold, United States BRAM Auto Group Full time

    Job DescriptionAUTOMOTIVE Sales BDC REPRESENTATIVE BRAM Auto Group is one of the largest family-owned businesses in the Tri-State area serving customers in New York and New Jersey for over 50 years. BRAM is a premier automotive management group- we own and operate 12 innovative Dealership Locations representing Lexus, Honda, Toyota, Jeep, Chrysler, and...

  • Secretary - Freehold Learning Center

    1 week ago

    Freehold, United States Freehold Borough School District Full time

    Secretary - Freehold Learning Center JobID: 216 Position Type: Secretarial/Clerical/Secretary - 12-Months Date Posted: 4/12/2024 Location: Freehold Learning Center Date Available: 07/01/2024 Closing Date: 04/22/2024   Additional Information: Show/Hide Position: 12-Month SECRETARY Freehold Learning Center Reports To: Principal Start Date:...

  • Customer Service Agent

    4 weeks ago

    Freehold, New Jersey, United States American Logistics Services Full time

    [Call Center / Fully Remote] - Anywhere in U.S./ Both PT & FT Available / Medical, Dental, Vision / PTO / 401K - As a Customer Service Agent you'll: Receive inbound calls and make outbound service calls, assess the customer's transportation needs, and assist appropriately; Interact with clients, transportation providers, and other customers via phone and...

  • Non Alc Route Driver Sales Representative

    1 month ago

    Freehold, United States Shore Point Distributing Company Full time

    Job DescriptionJob DescriptionThis position is responsible for route delivery and sales in an assigned territory. Responsibilities:Represent, solicit, and present the full portfolio to all accounts. Operate a company owned vehicle along an established route to deliver products to customers. Selling products directly to customers during deliveries. Obtain...

  • LPN - Per Diem, ENT Surgery Office

    3 days ago

    Freehold, United States Albany Medical Center Full time

    Department/Unit:HBD - OtolaryngologyWork Shift:Day (United States of America)Salary range: $24/hr. - $28.76/hr. LPNENT Surgery OfficeAlbany, NYUnder the direction of the attending physician, RN, Lead LPN or practice coordinator, the LPN will provide direct patient care and assist in the following of clinical functions to all providers.Essential Duties and...

  • Welcome Center Associate

    2 weeks ago

    Freehold, United States YMCA of Greater Monmouth County Full time

    Overview This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. Be welcoming friendly, courteous and attentive to members in a timely and professional manner. Make every effort to build relationships with and engage...

  • Registered Vascular Tech

    3 days ago

    Freehold, United States Albany Medical Center Full time

    Department/Unit:Surgery Vascular TechWork Shift:Day (United States of America)Registered Vascular Technologist (RVT) - Full Time Vascular Surgery Office – Albany, NYWork schedule: Monday – Friday We are seeking a Registered Vascular Technologist to join our outpatient Vascular Surgery team located in Albany, NY! Albany Med’s Vascular Surgery has one of...

  • Customer Service Representative

    4 days ago

    Freehold Township, United States Mosquito Joe Full time

    CSR/SalesWhen you come work for Mosquito Joe, you become part of thefamily – a group of people committed to excellent customer service andenthusiastic about making outside fun again for everyone!   Our goal is to offer excellent customerservice to set us apart from the others in our field.Customer Service Responsibilities-         You are the...

  • Front Desk Receptionist/assistant

    2 days ago

    Freehold, United States CC SOLUTIONS LIMITED Full time

    **Responsibilities**: - Greet and welcome guests as soon as they arrive at the office - Direct visitors to the appropriate person and office - Answer, screen, and forward incoming phone calls - Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing **Requirements**: - Proven work experience as a Receptionist,...

  • Business Development Specialist

    3 days ago

    Freehold, United States Miracom Hive Full time

    Business Development Specialist - Pave the Way to Growth and Success!Are you a persuasive and driven individual with a passion for expanding business opportunities? We have an exciting opportunity for you to become a Business Development Representative and be the catalyst for our company's growth.Responsibilities:Research and identify potential clients and...

  • OBGYN Physician Opportunity

    1 month ago

    Freehold, United States Hackensack Meridian Health Full time

    Join Healthy Woman, a growing family-oriented OB/GYN practice in New Jersey! Healthy Woman OB/GYN, an established, thriving practice with progressive ideas is looking for BC/BE full time physician(s) to join our talented team of 14 physicians, midwives and nurse practitioners. We are actively seeking multiple skilled physicians to join our team, with...

  • Occupational Therapy Assistant

    2 days ago

    Freehold, United States Powerback Rehabilitation Full time

    Occupational Therapy Assistant Key information:Title: Occupational Therapy AssistantLocation/work environment: In facilityReporting structure: Reporting to Director of Rehab About the jobAs an Occupational Therapy Assistant, you help patients get well. You are the person who can bring their power back. In doing this, you will implement occupational therapy...

  • Occupational Therapy Assistant

    3 days ago

    Freehold, United States Powerback LLC Full time

    Occupational Therapy Assistant Key information: Title: Occupational Therapy Assistant Location/work environment: In facility Reporting structure: Reporting to Director of Rehab About the job As an Occupational Therapy Assistant, you help patients get well. You are the person who can bring their power back. In doing this, you will implement occupational...

  • Employee Physicians-Anesthesia

    1 month ago

    Freehold, United States Allied Digestive Health Full time

    Job DescriptionJob DescriptionPT Anesthesiologist, Freehold, NJWe are seeking a Part Time Anesthesiologist for our surgi-center in Freehold, NJWe take pride in our fine staff and facilities, which provide state-of-the art medical care and treatment of gastrointestinal and liver disease. We are seeking a PT Anesthesiologist to join our team in Toms River,...

  • Sales Manager

    14 hours ago

    Freehold, United States BRAM Auto Group Full time

    BRAM Auto Group is one of the largest family-owned businesses in the Tri-State area serving customers in New York and New Jersey for over 50 years. BRAM is a premier automotive management group- we own and operate 12 innovative Dealership Locations representing Lexus, Honda, Toyota, Nissan, Jeep, Chrysler, Genesis and Hyundai Brands. BRAM Auto Group has...

  • Medical Office Assistant

    5 days ago

    Freehold, United States ACOHA Full time

    Busy Hematology oncology office needs full time receptionist/patient navigator and call center personnel. Location: Freehold office Bi-lingual Spanish speaking preferred Our office is committed to providing compassionate, efficient, and effective medical care to our patients in a friendly and pleasant setting. We are looking for a friendly, caring,...

  • Customer Relations Specialist

    4 weeks ago

    Freehold, United States Rollins Full time

    ** Customer Relations Specialist (Administrative)** **Job Category****:** Administrative **Requisition Number****:** CUSTO022535 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Customer Service Specialists** are committed to this purpose. Our **Customer Service...

  • Sales BDC Manager

    4 weeks ago

    Freehold, United States BRAM Auto Group Full time

    Job DescriptionJob DescriptionBRAM Auto Group is one of the largest family-owned businesses in the Tri-State area serving customers in New York and New Jersey for over 50 years. BRAM is a premier automotive management group- we own and operate 16 innovative Dealership Locations representing, Lexus, Honda, Toyota, Nissan, Jeep, Chrysler, Hyundai and Genesis...

  • Occupational Therapy Assistant

    1 day ago

    Freehold, NJ, United States Powerback Rehabilitation Full time

    Occupational Therapy Assistant   Key information: Title: Occupational Therapy Assistant Location/work environment: In facility Reporting structure: Reporting to Director of Rehab   About the job As an Occupational Therapy Assistant, you help patients get well. You are the person who can bring their power back. In doing this, you will implement...