Supervisor, Airline Operations
Found in: beBee S US - 1 week ago
Coordinate and supervise the daily operational activities of assigned areas of the Airline Division of Terminal Operations. Ensure the highest level of quality assurance and customer service are provided throughout the terminal area. Ensure compliance with CFR 1542, TSA and federal regulations, rules and protocols relating to assigned areas of responsibility. Schedule and manage the daily use of the common facilities (ie: gates, ticket counters, baggage sortation areas, baggage claim and FIS). Develop and monitor staff schedules for effective and efficient operation of assigned areas. Monitor and record customer service performance through random surveys to ensure contractual compliance. Perform other duties as assigned.
MINIMUM REQUIREMENTS:
- Associate Degree in
Management or related field, and four (4) years airport/airline operations work
experience or an equivalent combination of education, training and experience.
Bachelor degree in Management or related field preferred.
Supervisory experience and demonstrated leadership preferred. - Strong customer service skills, planning and organizational skills, multi-task oriented, and effective oral and written communication skills required.
- Must have the ability to make timely and critical decisions with limited information, resolve operational conflicts and high degree of proactive/reactive ability.
- Must be able to remain calm during emergencies/stressful situations and be able to make split-second decisions under pressure.
- Ability to speak clearly, distinctly and effectively and the ability to establish and maintain effective working relationships with the general public, airport/airline personnel, fellow employees and members of diverse cultural and linguistic backgrounds.
- Computer skills in database, spreadsheets and word processing software required. Advanced Excel, Word, PowerPoint knowledge desire.
- Valid Florida driver license required.
- Must be willing and able to work rotating shifts, nights, weekends and holidays.
BENEFITS:
The Greater Orlando Aviation Authority offers a comprehensive benefits package.
- Paid Vacation, Holidays, Sick and Personal Leave Days
- Retirement Plan with Company Match
- Health, Dental and Vision Insurance
- Wellness Programs
- Short Term Disability Plan, Long Term Disability Plan and Life Insurance
- Education Reimbursement (Full-time Employees Only)
- Hybrid Work Schedule (for applicable positions)
- Shift Differential (for applicable positions) 2nd Shift - $0.85 per hour & 3rd Shift - $1.00 per hour
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Supervisor, Airline Operations
Found in: beBee jobs US - 1 week ago
Orlando, Florida, United States Greater Orlando Aviation Authority Full timeCoordinate and supervise the daily operational activities ofassigned areas of the Airline Division of Terminal Operations. Ensure thehighest level of quality assurance and customer service are provided throughoutthe terminal area. Ensure compliance with CFR 1542, TSA and federal regulations,rules and protocols relating to assigned areas of responsibility....
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