Supervisor, Airline Operations
Found in: beBee jobs US - 1 week ago
Coordinate and supervise the daily operational activities of
assigned areas of the Airline Division of Terminal Operations. Ensure the
highest level of quality assurance and customer service are provided throughout
the terminal area. Ensure compliance with CFR 1542, TSA and federal regulations,
rules and protocols relating to assigned areas of responsibility. Schedule and
manage the daily use of the common facilities (ie: gates, ticket counters,
baggage sortation areas, baggage claim and FIS). Develop and monitor staff
schedules for effective and efficient operation of assigned areas. Monitor and
record customer service performance through random surveys to ensure
contractual compliance. Perform other duties as assigned.
MINIMUM REQUIREMENTS:
- Associate Degree in
Management or related field, and four (4) years airport/airline operations work
experience or an equivalent combination of education, training and experience.
Bachelor degree in Management or related field preferred.
Supervisory experience and demonstrated
leadership preferred. - Strong customer service skills, planning and
organizational skills, multi-task oriented, and effective oral and written
communication skills required. - Must have the ability to make timely and critical
decisions with limited information, resolve operational conflicts and high
degree of proactive/reactive ability. - Must be able to remain calm during
emergencies/stressful situations and be able to make split-second
decisions under pressure. - Ability to speak clearly, distinctly and effectively
and the ability to establish and maintain effective working relationships
with the general public, airport/airline personnel, fellow employees and
members of diverse cultural and linguistic backgrounds. - Computer skills in database, spreadsheets and word
processing software required. Advanced Excel, Word, PowerPoint knowledge
desire. - Valid Florida driver license required.
- Must be willing and able to work rotating shifts,
nights, weekends and holidays.
BENEFITS:
The Greater Orlando Aviation Authority offers a comprehensive benefits package.
- Paid Vacation, Holidays, Sick and Personal Leave Days
- Retirement Plan with Company Match
- Health, Dental and Vision Insurance
- Wellness Programs
- Short Term Disability Plan, Long Term Disability Plan and Life Insurance
- Education Reimbursement (Full-time Employees Only)
- Hybrid Work Schedule (for applicable positions)
- Shift Differential (for applicable positions) 2nd Shift - $0.85 per hour & 3rd Shift - $1.00 per hour
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