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Customer Service Representative

2 months ago

Carlisle, United States XPO Full time
What you’ll need to succeed as a Customer Service Representative at XPO

Minimum qualifications:

-2 years of customer service experience
-Strong computer, typing and 10-key skills
-Experience with Microsoft Office
-Available to work a variety of shifts, including days, evenings, nights and weekends
 

Preferred qualifications:

-Transportation experience
-Excellent verbal and written communication skills
 

About the Customer Service Representative job

Pay, benefits and more:

-Pay starts at $22.01/hour 
-Full health insurance benefits on day one 

-Life and disability insurance
-Earn up to 13 days PTO your first year

-9 paid company holidays
-401(k) option with company match
-Education assistance
 

What you’ll do on a typical day:

-Bill shipments according to applicable tariffs and pricing agreements
-Recognize and resolve documentation errors
-Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
-Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
-Process over, short and damaged freight and related documentation for customer resolution
 

Customer Service Representatives are required to:

-Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery
 

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here.