![Riot Games](https://media.trabajo.org/img/noimg.jpg)
Service Reliability Analyst II
1 week ago
The Process & Analytics team focuses on using operational data to understand the player experience and provide that visibility to Riot. This team strives to collect, audit and use data to improve our games’ operational health; empowering game leadership to make data informed decisions to improve stability.
As a Service Reliability Analyst , you will work with teams across Riot to build and execute effective ITIL processes, measurements of service health, and a highly contextual picture of the player experience. Your tenacity and drive for continuous improvement will help you uncover problematic trends and push for their resolution, improving the quality of the player experience. You will be a craft master in operational process and telling compelling visual stories with data. Live Ops can look to you to improve ITIL process, answer tough operational questions through data, and uncover previously unknown anti-patterns harming the player experience. Responsibilities:
Lead and facilitate weekly technical discussions on service reliability with key product teams, ensuring alignment on operational goals and performance metrics.Conduct thorough audits of incident data in collaboration with service owners to validate accuracy and ensure comprehensive reporting and analysis.Collect, synthesize, and report on system health metrics for Riot's diverse infrastructure, utilizing advanced data collection methods and monitoring tools.Perform in-depth analysis of operational data trends to identify and address systemic issues and optimize service performance.Participate in on-call rotations to provide critical support and ensure rapid response to incidents, minimizing downtime and service disruptions.Assist in tracking and coordinating corrective actions for root cause analysis, ensuring thorough resolution of underlying issues and continuous improvement of operational processes.Develop and maintain dashboards and reports that provide insights into key operational performance metrics, assisting leaders with making data-driven decisions.Required Qualifications:
2-4 years of hands-on experience in IT service management, data analysis, or technical operations, with a focus on maintaining and optimizing IT infrastructure.Strong proficiency in incident, problem, change, and release management, with the ability to design and implement process flows using industry-standard methodologies.Solid understanding of software development life cycles (SDLC) and how various components interact within larger ecosystems, ensuring seamless operation and scalability. Clear awareness of system and service ownership within a multi-team environment, including the effective use of APIs/SDKs and adherence to SLAs.Deep enthusiasm for operations and technology, with a proactive approach to continuous improvement in system reliability and performance.Experience with the following tools and technologies:Data Visualization Tools: Advanced skills in Tableau, DataWrapper, and Excel for creating actionable insights from complex datasets.Query Languages: Proficient in JQL, SQL, and XQuery for querying and manipulating data across various platforms.Monitoring Solutions: Expertise in setting up and managing monitoring frameworks using tools like DataDog and NewRelic to ensure system health and performance.Event Management Tools: Skilled in Event Correlation to improve Incident Response with tools such as Datadog, Big Panda or PagerDutyITIL-based Ticketing Systems: In-depth experience with ServiceNow, JIRA, or similar platforms for tracking and managing IT service processes.Desired Qualifications:2+ years of specialized experience in Service Reliability Engineering (SRE) or equivalent roles such as Technical Release Manager, Process Owner, Live Operations Engineer, or Network Administrator.Bachelor’s degree in Computer Science, IT Systems, Information Technology, or a closely related field, or equivalent professional experience.Advanced data analysis and data insights proficiency, with the ability to derive actionable intelligence from large datasets.Relevant certifications such as AWS Certified Solutions Architect, CompTIA Linux+, or CompTIA Network+, or equivalent credentials, are highly valued.Demonstrated expertise in deploying and managing monitoring solutions such as DataDog and NewRelic to ensure system health and performance within complex environmentsFor this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this positionOur Perks:
Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children, and a 401k with company match. Check out our benefits pages for more information.Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.
-
BSA Analyst II
4 months ago
Los Angeles, United States East West Bank Full timeA BSA Analyst II. The BSA Analyst II reviews BSA reporting, monitoring high risk customers' activities and file SARs. Primary function is to complete FIU reviews of the bank's customers that may have potentially suspicious or unusual activity. As an Analyst, Technology, Banking
-
Revenue Cycle Analyst II
6 days ago
Los Angeles, United States Kforce Inc Full timeRESPONSIBILITIES:Kforce has a client that is seeking a Revenue Cycle Analyst II in Los Angeles, CA.Overview:Under minimal supervision and guidance, the Revenue Cycle Applications Analyst II will work with external vendors, system owners, community partners, contractors, and company leadership to design, develop, implement and make operational revenue cycle...
-
Revenue Cycle Analyst II
3 days ago
Los Angeles, United States Axelon Full timeRevenue Cycle Analyst II Los Angeles, CA Remote OK; Local candidates will be prioritized. 5 months, with a possible extension Work Hours: 8 AM - 5 PM Pay: $48.00 - $53.00 Must Have's for the Revenue Cycle Analyst II - Bachelor's degree or 6 years of relevant experience required. High School Diploma is a Must! - 3-5 years of experience with Soarian...
-
Credit Analyst II CB
7 days ago
Los Angeles, California, United States City National Bank Full timeAbout the RoleWe are seeking a highly skilled Credit Analyst II CB to join our team at City National Bank. As a Credit Analyst II CB, you will play a critical role in assisting credit officers to provide analytical support relating to portfolio management.Key ResponsibilitiesAssist credit officers in providing analytical support for portfolio...
-
Technical Analyst II
2 months ago
Los Angeles, United States L.A. Care Health Plan Full timeTechnical Analyst II Job Category: Information Technology Location: Los Angeles, CA, US, 90017 Position Type: Full Time Requisition ID: 11364 Salary Range: $91,536.00 (Min.) - $121,286.00 (Mid.) - $151,034.00 (Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to...
-
Systems Analyst II
2 weeks ago
Los Angeles, California, United States Kastel Staffing Full timeJob OverviewPOSITION TITLEBusiness Systems Analyst IIREPORTS TOChief Technology and Security OfficerCONTACTS AND RELATIONSHIPSCollaborate with managers, team members, consultants, and vendorsKEY RESPONSIBILITIESAnalyze and establish systems and procedures to fulfill business needsEngage with business users and stakeholders to gather and document...
-
Technical Analyst II
4 weeks ago
Los Angeles, California, United States L.A. Care Health Plan Full timeSalary Range: $91, Min.) - $121, Mid.) - $151, Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members, we make sure our members get...
-
Technical Analyst II
3 weeks ago
Los Angeles, United States L.A. Care Health Plan Full timeSalary Range: $91,536.00 (Min.) - $121,286.00 (Mid.) - $151,034.00 (Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members, we make...
-
Performance Metrics Analyst II
1 week ago
Los Angeles, California, United States City National Bank Full timePOSITION: Performance Measurement Analyst IIWHAT IS THE ROLE?As a Performance Measurement Analyst II, you will be responsible for providing comprehensive system administration, reporting, and analytical support to enhance operational efficiency and service delivery. Your role will involve:Compiling and generating monthly and quarterly performance reports...
-
Performance Metrics Analyst II
2 weeks ago
Los Angeles, California, United States City National Bank Full timePerformance Measurement Analyst IIPosition Overview:As a Performance Measurement Analyst II, you will play a crucial role in providing system administration, reporting, and analytical support to enhance operational efficiency and service delivery. Your responsibilities will include compiling and analyzing performance data on a monthly and quarterly basis,...
-
Corporate Banking Credit Analyst II
2 weeks ago
Los Angeles, California, United States City National Bank Full timeCorporate Banking Credit Analyst IICity National Bank is seeking a Corporate Banking Credit Analyst II to join their esteemed team. In this pivotal role, you will engage in comprehensive credit evaluations, explore new lending opportunities, and oversee ongoing transactions. This position is designed to enhance your credit analysis expertise while deepening...
-
Technical Analyst II
2 months ago
Los Angeles, United States L.A. Care Health Plan Full timeSalary Range: $91,536.00 (Min.) - $121,286.00 (Mid.) - $151,034.00 (Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million...
-
Technical Support Analyst II
2 weeks ago
Los Angeles, California, United States MedInformatix, Inc Full timeTechnical Support Analyst II Job DescriptionOverview: The primary responsibility of the Technical Support Analyst II is to transform both new and existing clients of MedInformatix into enthusiastic advocates. This role requires daily interaction with clients, offering assistance via phone, online sessions, and potentially face-to-face meetings. This...
-
Regulatory Compliance Analyst II
2 weeks ago
Los Angeles, California, United States Insight Global Full timeJob OverviewThe Regulatory Compliance Analyst II plays a crucial role in ensuring adherence to regulatory requirements by formulating auditing methodologies, overseeing the compliance framework, executing focused audits, and offering suggestions for remedial actions. In this capacity, you will be responsible for developing a corrective action strategy for...
-
Financial Analyst II
2 months ago
Los Angeles, United States City National Bank Full timeFINANCIAL ANALYST II WHAT IS THE OPPORTUNITY? Works with Manager of Budgeting and Analysis to perform annual budgeting monthly financial performance analysis, quarterly financial forecasting, cost/profitability studies, acquisition analysis and special projects; assists in providing financial analysis and planning support to the line and staff organizations....
-
Business Analyst II
2 months ago
Los Angeles, California, United States L.A. Care Health Plan Full timeSalary Range: $77, Min.) - $100, Mid.) - $123, Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members, we make sure our members get...
-
Business Analyst II
1 month ago
Los Angeles, California, United States L.A. Care Health Plan Full timeSalary Range: $77, Min.) - $100, Mid.) - $123, Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members, we make sure our members get...
-
Financial Analyst II
2 weeks ago
Los Angeles, California, United States County of Los Angeles Full timeEXAM NUMBER:R0647I-RTYPE OF RECRUITMENT:This is an OPEN COMPETITIVE job opportunity. Join our diverse workforce and contribute to our mission.REPOSTING INFORMATIONTHIS ANNOUNCEMENT IS A REPOSTING TO REOPEN THE FILING PERIOD AND UPDATE THE ELIGIBILITY INFORMATION.We are accepting applications starting at 8:00 a.m. (PT).This recruitment will remain open until...
-
Construction Project Controls Specialist II
3 months ago
Los Angeles, United States Project Support Services Full timeJoin the Build LACCD Team as a Project Controls Specialist II (Cost Analyst)!Are you passionate about ensuring project success through meticulous financial management and analysis? Are you ready to take on a pivotal role in a dynamic organization dedicated to transforming our community college campuses? If so, we want you to join our team at the Los Angeles...
-
Construction Project Controls Specialist II
4 weeks ago
Los Angeles, United States Project Support Services Full timeJob DescriptionJob DescriptionJoin the Build LACCD Team as a Project Controls Specialist II (Cost Analyst)!Are you passionate about ensuring project success through meticulous financial management and analysis? Are you ready to take on a pivotal role in a dynamic organization dedicated to transforming our community college campuses? If so, we want you to...