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Advanced Medical Support Assistant

4 months ago

Knoxville, United States Department Of Veterans Affairs Full time
Summary

The Advanced Level Medical Support Assistant (MSA) position serves as a clinic clerk and is a foundational role within the William C. Talent Outpatient Clinic - Knoxville, TN.



Duties

Duties include but not limited to:

  • Works collaboratively in an interdisciplinary coordinated care delivery environment (i.e., patient aligned care team, or other specialty care.
  • Coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary).
  • Ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
  • Develop/maintain effective and efficient communication with the patient, interdisciplinary team, management team, VA medical centers, and other agencies.
  • Collect, scans, and updates health insurance information, promote Veteran registration and utilization of My HealthyVet (MHV).
  • Train other MSAs on correct clinic operations and serve as a preceptor to developmental level MSAs.
  • Schedule appointments; notifies his/her supervisor when clinic area access is less than desirable or if an individual patient cannot be scheduled within mandated timeframes.
  • Daily review of active/pending Consults, Recall list and MHV secure messaging communications for accuracy and disposition.
  • Report backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or Employee plans
  • Organizes work independently and handles scheduling problems and deviations based on personal knowledge of clinic operations and policy, schedules, and provider's preferences.
Work Schedule: Various tours are available and are to be determined by the Service during interview and confirmed upon selection.
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required