(seasonal) PM Cleaning Supervisor

2 months ago

Queens, United States teamworkonline Full time
Overview
It takes the most talented people to put on the worldâs greatest tennis event.  The US Open Tennis Championships are the highest-attended annual sporting event in the world.  Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe.  Passionate fans from around the world come to NYC to witness the toughest tennis on the gameâs biggest stage.  With more than 720,000 visitors, 100 million television viewers in the U.S. and 64 million online visitors, why not come and enjoy the thrill and excitement of working with our team?
We are seeking PM Cleaning Supervisors who play an essential role in the US Open guest experience. 

Responsibilities
  • Greet and assist all staff and guests in a welcoming and friendly manner
  • Report unattended bags and packages, medical situations, incidents, or emergencies immediately to the command center
  • Report all vendor issues such as low staffing levels, lack of supplies, and any other issues that may come up in real-time to the Facility Operations Department
  • Supervise and coordinate all cleaning staff and services performed
  • Dispatch staff to designated areas in a timely manner
  • Uphold and enforce the grooming and appearance standards policy
  • Maintain a daily log of all work performed by the cleaning staff throughout the assigned areas
  • Document all problems, incidents, and complaints each day
  • Maintain inventory of cleaning supplies and equipment
  • Provide assistance and perform various duties as assigned by the Facility Operations Department
  • Patrol assigned zone continuously
  • Supervise and coordinate all tasks of cleaning services staff in designated areas
  • Proactively troubleshoot cleaning problems as they occur
  • Facilitate sweep of facility after each session and ensure that the facility is cleaned to USTA standards
  • Provide assistance when dealing with inclement weather situations
  • Provide staff for court and seat drying
  • Ensure that staff performs various janitorial services in areas assigned
  • Be familiar with NTC procedures
Qualifications
  • Prior supervisor/leadership experience is required
  • Comfortable working in a stadium environment (large crowds, high heights)
  • Previous guest or customer service-related experience
  • Punctual and presentable shift attendance, neatly groomed in a clean, well-maintained uniform
  • Available to work for the full duration of the US Open tournament
  • Must be able to work 8+ hour shifts and be available to work 7 days/week from Aug 26 to Sept 8
  • Willing to work outdoors in various weather conditions and able to stand for extended periods
  • Personable and proactive team player with excellent communication skills
  • Remain calm and focused in a fast-paced environment as well as during stressful situations
  • Bilingual - English & Spanish (required)
Salary: $19 per hour; overtime eligible
$35 daily meal allowance during tournament (via credential)

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