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Ticket Operations Representative

1 month ago

Raleigh, United States teamworkonline Full time
The Ticket Operations Representative will offer support and assistance in the areas of ticket resolution, order fulfillment and ticket distribution for the Carolina Hurricanes.   Roles and Responsibilities: 
  • Assist in the processing and establishment of season ticket, group and single game ticket accounts using Archtics (Ticketmaster).
  • Provide game-day support in the area of ticket resolution, customer service and will call.
  • Provide daily customer service to season ticket account holders and the general public
  • Coordinate in-house and on-line ticket order fulfillment
  • Work with others in the department to coordinate daily reports for upper management.
  • Aid in other duties, functions, and tasks as needed.
 Qualifications and Education Requirements: 
  • 2 years Archtics experience (Preferred)
  • Ability to deliver excellent service to fans
  • Strong written and oral communication, prioritization and organization skills
  • Proficient with MS Word and Excel
  • Ability to multi-task, problem solve effectively and handle stressful and difficult situations
  • Must be able to work a flexible schedule including nights and weekends.
  • College Degree or 2+ yearsâ experience in computerized ticketing industry or related field.
 Required Skills: 
  • Excellent oral communication skills.
  • Excellent time management and organizational skills.
  • Ability to operate a variety of computer applications including but not limited to Microsoft products such as Word, Excel and Outlook.
  • Ability to work well in a team environment.
  • Must pass a background check 
This is an hourly non-exempt positionHurricanes Holding, LLC reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Hurricanes Holdings, LLC may require an employee to perform duties outside his/her normal description. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.