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Family Dog Operations Representative
3 months ago
The Family Dog Operations Representative will be responsible for handling all types of title applications that fall under the Family Dog & Title Recognition Programs. The position requires a quick learner with strict attention to detail, strong organizational skills, initiative and basic knowledge of AKC a plus.The position requires great customer service skills, including proper telephone/email etiquette, ability to be flexible, and multi-task under fluctuating workload and high volume/pressure environment. This position requires being comfortable working independently as well as in a team player setting amidst various other personalities and skill sets.*Strong data entry and customer service skills are needed to be successful in this role.*This is a hybrid role requiring onsite in our Raleigh office. Primary Job DutiesAct as the main point of contact for dog owners who have applied for their dog's title.Analyze requests and verify incoming title applications to determine if they meet requirements.Deposit checks/run credit cards via Dough/Console financial systems.Work within the Content Management System (CMS) and Reg Console to award titles, update owner and/or dog information.Track and maintain weekly productivity, representing the volume and types of requests received.Assist customers with inquiries regarding the status of title applications and miscellaneous questions regarding programs.Maintain incoming correspondence in various department mailboxes.Collaborate with other departments in testing sampled work in AKC systems.Archive all applications and pertinent info using AKC's OnBase to electronically e-file information as needed.Comply with all auditing procedures as it relates to financial transactions (deposits, refunds, money transfers, etc.) and maintenance of the procedural manual documenting all functions.Problem-solve customer situations where dilemmas such as incomplete or questionable requests exist.Handle changes to workflow that may arise and demonstrate flexibility as it relates to daily functions and AKC systems/operations.Provide navigation and downloading assistance to web customers.Required Skills, Specialized Knowledge and Competency RequirementsStrong written and oral communication skills including professional telephone etiquetteAbility to use critical thinking and sound judgmentAbility to multi-task and manage a fluctuating workloadAbility to demonstrate flexibility and remain calm under time constraintsAbility to handle confidential information with discretionExcellent attention to detail and follow throughDemonstrate self-motivation and take initiativeFamiliarity with AKC titling programs a plus.
