Senior Catering and Convention Services Manager

7 days ago

Las Vegas, United States Caesars Entertainment Full time
JOB SUMMARY:

A Sr C/CSM is our most highly proficient C/CSM. They manage themselves and their groups with deeper understanding than an entry level C/CSM. They may assist with advising and supporting the C/CS team, under the guidance of more senior leadership. At this level he or she is trusted with the increased flexibility and responsibility required to manage our largest groups.

This person is responsible for the overall success of assigned conventions and events. Manages, coordinates, and executes group contracts for the property ensuring all contractual agreements pertaining to guest room blocks, meeting space, food and beverage and contracted concessions are fulfilled. Effectively communicates to hotel departments the information necessary to successfully execute a group's needs while maintaining a good client relationship. Fosters relationships with both customers and support departments daily.

ESSENTIAL JOB FUNCTIONS:

  • Manage customer relationships from account turnover through execution of event. Drive high customer satisfaction by maintaining positive guest and employee relations, acting as a liaison between the guest and support departments. Partner with banquet and hotel operations teams to ensure events are executed as expected by clients.
  • Maintain and Increase guest satisfaction scores by ensuring prompt, courteous and proper service.
  • Generate incremental revenue through upsell of contracted food and beverage minimums and by promoting our preferred vendors to drive commission revenues from services such as audio-visual, entertainment, décor, etc.
  • Establish and maintain relationships with client base to encourage re-booking of events.
  • Lead by example, aiding and guiding Junior C/CSM`s as required.
  • Create and distribute within established time frame, correspondence and paperwork to include, BEO's, group resume's, fire marshal diagrams and all other established forms of communicating group & event details.
  • Promote the meeting diamond program and encourage support departments participation in the overall success of all group and event business.
  • Review sales contracts and understand group requirements for room block, cut-off date, special concessions, attrition clauses and meeting space requirements.
  • Conduct and or participate in meetings such as: planning meetings, department meetings, BEO meetings, resume meetings, pre-and post conference meetings.
  • Proactively identify and seek to resolve potential service, product or other damaging issues that may negatively affect the customer and/or the hotel.
  • Maintain detailed files, computer folders and accurate recording of information in Delphi, to track correspondence with clients as well as provide accurate detail for forecasting and consumption. Keep files neat, complete and in a state of readiness in accordance with departmental guidelines to ensure proper sequencing of activity checklists are being followed.


QUALIFICATIONS:

  • Must have a minimum of 4 years' experience in the hotel industry and 2 years convention services experience in a comparable hotel or event facility.
  • Minimum of two years of college level courses with an emphasis on business or communications required. Bachelor's degree in Hotel Management, Business Administration, Marketing or Communications preferred.
  • Math and analytical skills necessary to accurately solve and communicate financial and space utilization calculations.
  • Proficiency in the following computer systems is preferred. Microsoft Office, Delphi FDC, LMS or other hotel operating system, Internet and Meeting Matrix.
  • Hotel product and industry knowledge, i.e., staffing, operations, safety, security, union rules, structural, terminology, fire, police and health codes, hotel policies, city ordinances.
  • Ability to read, write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials.
  • Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision, within the initial training period after the team member begins work.
  • Any education, training or experience that provides the required knowledge, skills and abilities.


PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

Due to the cyclical nature of the hospitality industry, someone in this role may be required to work varying schedules to reflect the business needs of the hotel and client.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment's pre-employment process, finalist candidates will be required to complete a drug test and background check. Caesars Entertainment Inc. is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

About us

Help us roll out the red carpet at Caesars Palace This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

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