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Security Supervisor

2 months ago

Baltimore, United States Caesars Entertainment Full time
JOB SUMMARY

  • The Security Supervisor will use their knowledge and expertise in conducting investigations in order to protect employees and guests and minimize potential liability against Caesars Entertainment
  • The Security Supervisor position will investigate complaints of criminal activity, guest misconduct and employee misconduct.


JOB RESPONSIBILITIES / DUTIES:

  • The Security Supervisor will conduct investigations and gather intelligence to detect unlawful conduct or violations of Caesars Entertainment by employees or others, as directed by the Security Director or higher
  • The Security Supervisor position will interact with Investigators from other properties as necessary.
  • The Security Supervisor will communicate with other departments as needed relative to investigations.
  • The Security Supervisor must demonstrate the ability to effectively conduct both a formal and informal interview.
  • The Security Supervisor will review video surveillance as required.
  • The Security Supervisor will prepare reports and evidence for use in legal actions
  • The Security Supervisor will be "on call" 24 hours, 7 days a week, and as such, will respond to the property at the request of the Security Director or higher authority.
  • The Security Supervisor will represent the company and provide factual testimony at legal court proceedings and State Unemployment Hearings.
  • The Security Supervisor will represent the company and provide factual testimony at Caesars Entertainment Administrative Hearings.
  • The Security Supervisor will manage and participate in internal integrity checks, as warranted.
  • The Security Supervisor will maintain a high level of confidentiality.
  • The Security Supervisor must be willing to comply with long flexible hours during the course of an investigation.
  • The Security Supervisor will track, analyze and maintain an incident database of trends and patterns to develop a pro-active curse of action, and will communicate trends and intelligence with all Caesars Entertainment investigative personnel.
  • The performance of the Security Supervisor position will be measured by monitoring the Supervisor's ability to work a case from beginning to completion.
  • Also, to be measured will be the Supervisor's abilities to form working relationships with individuals from other departments, relationships with local, state, and federal law enforcement agencies, and in establishing and maintaining a database for later retrieval of information.


QUALIFICATIONS:

  • High school graduate or equivalent is required
  • Prior experience in a position with direct guest contact is preferred.
  • Ability to manage several tasks at once
  • A thorough knowledge of accepted Gaming and Security procedures
  • Must possess good oral and written communication skills along with a good working knowledge of basic computer programs
  • Must possess investigative and analytical skills.
  • Must be able to work independently with little or no supervision.
  • Must be able to obtain a Maryland Special Police Commission


PERSONAL CHARACTERISTCS / ATTRIBUTES:

  • Neat, professional appearance with good personal hygiene and may wear the appropriate attire as required for the assignment.
  • Set an example and be a role model / leader for all Security personnel through observance of all departmental policies and procedures.
  • Must be "team centered" and able to share credit due with fellow team members while promoting a positive work environment and team spirit. Must work well with other departments and management as necessary.
  • Must be tactful, maintain confidences, and foster an ethical work environment, prevent inappropriate behavior by co-workers, handle all situations honestly.
  • Able to communicate clearly with staff, management, and the public through oral and written word, read and interpret complex information, be an active listener with customers and / or clients.
  • Must be able to assume a role of authority as necessary in a high risk crisis, exhibiting judgment and a realistic understanding of issues, review facts, weigh options, delegate responsibility, and empower associates to make decisions, provide constructive feedback.
  • Must show respect and be able to adapt to different values, cultures, or backgrounds when dealing with difficult people or situations. Build and maintain long term associations based on trust, help others.
  • Must be able to maintain high standards despite pressing deadlines, establish high standards and measures, do work right the first time and inspect material for flaws. Must be able to test new methods thoroughly and reinforce excellence as a fundamental priority.


PHYSICAL, MENTAL AND ENVIRONMENTALDEMANDS:

  • Must be able to work and stand inside and outside.
  • Must be able to physically restrain individuals when conditions for an arrest exists.
  • Must be able to respond calmly in crisis and stressful situations
  • Must be able to make rational decisions when handling guest and employee issues.
  • Must be able to work independently.
  • Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads and maneuver quickly on level surfaces, as well as, up and down stairs.
  • Must be able to lift and carry up to 60 pounds.
  • Must be able to see and, also, remember the specific details of incidents and persons.
  • Must be able to give court testimony when necessary and write detailed reports.
  • The Security Investigations Supervisor responds to visual and aural cues, and must be able to read, write, speak and understand English.
  • Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.