Current jobs related to Sr Manager, Applied Science, Shipping and Delivery Support - Seattle - Amazon
-
Seattle, United States Amazon.com Services LLC Full timeShipping & Delivery Support (SDS) is a customer service organization dedicated to creating world class assistance for Amazon’s expanding logistics products and services. To achieve our mission, we are seeking an innovative and highly motivated Sr. Program Manager (PM), Internal Communications to lead and support the SDS Communications Team globally. This...
-
Sr. Applied Scientist, Search Data Science
3 weeks ago
Seattle, United States Amazon Full timeAmazon is one of the most popular sites in the US. Our product search engine, one of the most heavily used services in the world, indexes billions of products and serves hundreds of millions of customers world-wide.Our team leads the science and analytics efforts for the search page and we own multiple aspects of understanding how we can measure customer...
-
Sr. Applied Scientist, Search Data Science
3 weeks ago
Seattle, Washington, United States Amazon Full timeAmazon is one of the most popular sites in the US. Our product search engine, one of the most heavily used services in the world, indexes billions of products and serves hundreds of millions of customers world-wide.Our team leads the science and analytics efforts for the search page and we own multiple aspects of understanding how we can measure customer...
-
Sr. Technical Product Manager, Prime Science
4 days ago
Seattle, United States Amazon Full timeSr. Technical Product Manager, Prime ScienceAmazon Prime serves more than 200 million members across 20+ countries and is at the heart of Amazon’s explosive growth. In 2024, Prime is investing in transformational capabilities to make Prime relevant and accessible to every individual everywhere in the world, to empower every Amazon business to accelerate...
-
Sr. Technical Product Manager, Prime Science
4 days ago
Seattle, United States Amazon Full timeSr. Technical Product Manager, Prime ScienceJob ID: 2748795 | Amazon.com Services LLCAmazon Prime serves more than 200 million members across 20+ countries and is at the heart of Amazon’s explosive growth. In 2024, Prime is investing in transformational capabilities to make Prime relevant and accessible to every individual everywhere in the world, to...
-
Sr. Technical Product Manager, Prime Science
5 days ago
Seattle, United States Amazon Full timeSr. Technical Product Manager, Prime ScienceJob ID: 2748795 | Amazon.com Services LLC Amazon Prime serves more than 200 million members across 20+ countries and is at the heart of Amazon’s explosive growth. In 2024, Prime is investing in transformational capabilities to make Prime relevant and accessible to every individual everywhere in the world, to...
-
Applied Science Manager
1 month ago
Seattle, Washington, United States Amazon Full timeAmazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of advertising tools within Sponsored Products and Sponsored Brands that drive discovery and advertiser growth. Our brand understanding products are strategically important to our advertisers, helping them propel long...
-
Sr. Applied Scientist, RISC
2 months ago
Seattle, United States Amazon.com Services LLC Full timeWe are seeking an exceptional Sr. Applied Scientist to join a team of experts in the field of machine learning, and work together to tackle challenging problems across diverse compliance domains. We leverage and train state-of-the-art multi-modal and large-language-models (LLMs) to detect illegal and unsafe products across the Amazon catalog. We work on...
-
Senior Medical Science Liaison
4 days ago
Seattle, Washington, United States Idorsia Pharmaceuticals Ltd Full timeThe Medical Science Liaison (MSL)/Senior Medical Science Liaison (Sr. MSL) is responsible for fostering relationships with healthcare professionals through high-quality scientific dialogue regarding the science and clinical applications of our products. This role provides essential support to clinical development teams and investigators involved in clinical...
-
Sr. Principal Engineer
2 months ago
Seattle, United States Xero Full timeXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...
-
Sr Applied Scientist, Compliance Shared Services
3 months ago
Seattle, United States Amazon.com Services LLC Full timeAmazon's Compliance Shared Services (CoSS) is looking for a smart, energetic, and creative Sr Applied Scientist to extend and invent state-of-the-art research in multi-modal architectures, large language models across federated and continuous learning paradigms spread across multiple systems to join the Applied Research Science team in Seattle. At Amazon, we...
-
Senior Medical Science Liaison
1 week ago
Seattle, Washington, United States Idorsia Pharmaceuticals Ltd Full timeThe Medical Science Liaison (MSL)/Senior Medical Science Liaison (Sr. MSL) is responsible for fostering relationships with healthcare professionals to facilitate high-quality scientific discussions regarding the clinical applications and scientific data of our product offerings. This role provides essential support to clinical development teams and...
-
Senior Medical Science Liaison
1 week ago
Seattle, Washington, United States Idorsia Pharmaceuticals Ltd Full timeThe Medical Science Liaison (MSL)/Senior Medical Science Liaison (Sr. MSL) is responsible for fostering relationships with healthcare professionals through high-level scientific discussions regarding the clinical applications and scientific principles of our product offerings. This role supports clinical development teams and investigators involved in...
-
Senior Medical Science Liaison
1 week ago
Seattle, Washington, United States Idorsia Pharmaceuticals Ltd Full timeThe Medical Science Liaison (MSL)/Senior Medical Science Liaison (Sr. MSL) is responsible for fostering relationships with healthcare professionals through high-quality scientific dialogue concerning the clinical applications and scientific principles of our product offerings. This role provides essential support to clinical development teams and...
-
Senior Medical Science Liaison
1 week ago
Seattle, Washington, United States Idorsia Pharmaceuticals Ltd Full timeThe Medical Science Liaison (MSL)/Senior Medical Science Liaison (Sr. MSL) is responsible for fostering relationships with healthcare professionals through high-level scientific discussions regarding the research and clinical applications of our product portfolio. This role provides essential support to clinical development teams and investigators involved...
-
Sr. Product Manager
3 weeks ago
Seattle, Washington, United States Amazon Full timeDescriptionAmazon Ads is one of Amazon's fastest growing organizations with sizeable growth and over $40B revenue. This org services a wide array of enterprise and individual customers leveraging multitudes of existing and new Amazon platforms to deliver innovative and unique branding experience. We are seeking customer obsessed innovators, market disruptors...
-
Senior Architect
1 week ago
Seattle, Washington, United States Persistent Systems Full timeAbout Persistent SystemsPersistent Systems stands as a reliable partner in Digital Engineering and Enterprise Modernization, merging profound technical knowledge with extensive industry experience to empower our clients in anticipating future trends. Our diverse offerings and validated solutions provide a distinct competitive edge, enabling clients to...
-
Sr. Product Manager Technical, Seller Fees
4 weeks ago
Seattle, Washington, United States Amazon Full timeDescriptionThird Party Selling continues to be high-growth and strategically important business within WW Consumer. Seller Fees team is responsible for monetization of this $120B+ WW business.Within Seller Fees, this Sr. PMT will own science-first products to inform Fee setting and Fee Integrity efforts. For Fee setting, this role will work closely with...
-
Principal Applied Scientist
4 weeks ago
Seattle, Washington, United States Amazon Full timeDescriptionAmazon Worldwide Advertising is one of Amazon's fastest growing and most profitable businesses. Ads Self-serve Products for Experience, Experimentation, and Developer productivity (Ads SPEED) team drives a coherent experience across Amazon Ads Console for all endemic and non-endemic advertisers and their agencies using Amazon's marketing portfolio...
-
Sr. Applied Scientist, Support Products
4 weeks ago
Seattle, Washington, United States Amazon Full timeAre you fascinated by the power of Natural Language Processing (NLP) and Large Language Models (LLM) to transform the way we interact with technology? Are you passionate about the use of Generative AI to build an advertiser facing solution that predict problems and coach users while they solve real word problems? If so, Amazon's Support Product & Services...
Sr Manager, Applied Science, Shipping and Delivery Support
2 months ago
As Earth’s most Customer Centric Company, Amazon’s Customer Service organization is dedicated to building solutions that provide our customers with the best experience for fast resolutions when faced with an order issue. Shipping and Delivery Support (SDS) team within Worldwide Customer Service provides value by combining expertise in Amazon Transportation Services with the scale and support infrastructure of Worldwide Customer Service to ensure successful deliveries, gather intelligence to prevent future delivery problems, and automate resolution without requiring human intervention.
Amazon's SDS Tech team is seeking a hands-on Senior Manager, Applied Science to lead our science strategy and initiatives in driver and recipient support. This role has the unique opportunity to shape the delivery driver support experience for one of the largest and most complex customer service operations in the world. As a Sr. Science Manager in the SDS Tech team, you will own the science strategy and road map for the SDS organization, and lead the science team to use scientific research and rigorous analytics to influence our program and product strategies in driver and recipient support for Amazon Logistics. You will closely collaborate with SDS product and engineering teams to design the conversational AI solutions and drive intelligence and innovation in how we improve Amazon driver and recipient experience, build cutting-edge machine learning and generative AI applications to automate and enable self-service for the Amazon Logistics delivery partners, and continuously improves the delivery experience for Amazon drivers and customers.
This role requires an individual with excellent team leadership skills, outstanding business acumen, and an entrepreneurial spirit. We are looking for an experienced leader who is a self-starter comfortable with ambiguity, passionate about the latest advancement in LLMs and generative AI applications, demonstrates strong attention to detail and curiosity in new knowledge domains, and has the ability to excel in a fast-paced and ever-changing environment.
Key job responsibilities
- Lead and manage a team of scientists responsible for science innovation and implementation in driver and recipient support products, programs, and operations.
- Gain deep understanding of driver needs, Amazon Flex and SDS business and operations strategy, and the WWCS and Last Mile technology landscapes to align most impactful opportunity for large language model (LLM) empowered product features.
- Provide thought leadership for SDS senior leaders in science vision, strategy, and roadmaps, drive the long-term development of science functions in the organization.
- Collaborate with cross-functional teams in SDS and in the broader Customer Service organization, as well as with science and engineer partner teams in Amazon Last Mile to align on product science strategy and approaches.
- As a hands-on leader, stay up front with latest technology development in the science domain, including but not limited to machine learning, generative AI and LLMs, and drive science applications and innovations in products and programs in SDS.
- Mentor and guide team members to achieve their career goals and objectives.
- Identify, prioritize, explore and communicate research opportunities that have potential to significantly impact driver and recipient experience.
- Own the strategy and execution of science roadmap for SDS, drive coherence with partner teams.
A day in the life
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
- Masters in Computer Science, Computer Engineering or a related field.
- 10+ years of experience in natural language processing, machine learning, or a related field.
- Proven track record of leading and managing science teams handling complicated science/engineer problems
- Expert knowledge of machine learning algorithms and techniques.
- Familiarity with large-scale data processing and storage systems.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, collaborative environment.
