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QuickSTAT Air Logistics Healthcare Customer Care Specialist

2 months ago

JamaicaQueensNew York, United States Kuehne Nagel Full time
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at QuickSTAT, our Jamaica/Queens/New York site is looking for a new Healthcare Operational Care Specialist to join our Air Logistics team. Your Role As the Operational Care Specialist is responsible for managing the coordination of customer shipments by securing buy rates (when required) as well as capacity with qualified carriers/partners. Specifically, the Operational Care Specialist will be part of a team responsible for coordinating transport activities by: executing the necessary bookings with our partners, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc). Your Responsibilities
  • Track and trace shipments thru alarm management and checkpoint verification at key milestones.
  • Communicate effectively with QuickSTAT vendors (service partners and airlines / carriers to ensure that the needs of
  • QuickSTAT customers are being satisfied consistently
  • To work collaboratively with Customer Relationship Managers (CRMs), Customer Service and the Commercial Business
  • Development (BD) team to ensure maximum client satisfaction.
  • To identify discrepancies and escalate issues to the Management and update clients in conjunction with Customer Service.
  • Ensure compliance with company policies and procedures
  • Understand and embrace the company mission by providing the highest quality global transportation and logistics services for our customers
  • Ensure compliance with all required training certifications
  • Report to Air Logistics Healthcare Operational Care Specialist
Your Skills and Experiences
  • Associate's degree or equivalent experience 
  • 1+ year of experience in logistics or Call Center Customer Service
  • Must be able to type 30+ WPM
Good Reasons to Join At QuickSTAT we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $20 and $24. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. QuickSTAT reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-KR1