Sea Logistics Operational Care Specialist
2 weeks ago
- Responsive Communication: You will be the friendly voice our customers need, promptly addressing their inquiries through various channels. With professionalism and empathy, you'll ensure they receive accurate and timely information that leaves them feeling valued.
- Creative Troubleshooting: Put on your problem-solving hat and dive into resolving customer needs with flair Whether it's a simple hiccup or a complex challenge, your creative solutions and diplomatic approach will save the day. Team
- Collaboration: Teamwork makes the dream work Collaborate with our rockstar sales, operations, marketing, and technical support teams to tackle customer issues and elevate their experience to new heights.
- Master of Documentation: Keep our records shipshape Your meticulous record-keeping in our customer service management system ensures no customer concern slips through the cracks, allowing for smooth follow-up and resolution.
- Thriving in a Results-Driven Environment: Dive into the excitement of our results-driven culture Meeting and exceeding individual and team performance goals is our bread and butter, with a focus on response times, customer satisfaction, and quality metrics.
- Customer Delight: Your prompt, professional, and empathetic responses will turn every customer interaction into a delightful experience.
- Empowerment Through Information: Providing accurate and timely information will empower customers to make informed decisions and maximize their satisfaction with our products and services.
- Smooth Sailing: With your efficient troubleshooting skills, you'll navigate through challenges to ensure our customers enjoy a seamless journey.
- Team Harmony: Collaboration with fellow teams will create a symphony of support, ensuring every customer concern is addressed with precision and care.
- Building Loyalty: Your commitment to exceeding performance goals will build a loyal customer base, ensuring their satisfaction and retention for the long haul.
- 2+ Years of Customer Service experience
- 2+ years of Sea Logistics experience
- You have excellent written and verbal communication skills
- You have the ability to pay attention to detail
- You have the ability to work a hybrid schedule requiring you to report onsite 4 days per week
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