Current jobs related to Helpdesk Analyst - Atlanta - Motion Recruitment

  • Helpdesk Analyst

    4 weeks ago

    Atlanta, United States nLeague Full time

    Systems Analyst Location: Atlanta, GA Duration: 12 Months Agency: Dept. of Administrative Services Job Id: 746057 General Description Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and electronically. Provide assistance concerning the use of computer hardware and software,...

  • Helpdesk Analyst

    1 month ago

    Atlanta, United States nLeague Full time

    Job DescriptionJob DescriptionSystems AnalystLocation: Atlanta, GADuration: 12+ MonthsAgency: Dept. of Administrative ServicesJob Id: 746057General Description Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and electronically. Provide assistance concerning the use of computer...

  • Helpdesk Analyst

    1 month ago

    Atlanta, United States Parintec Full time

    Job DescriptionJob DescriptionTitle: Helpdesk Analyst.Location: Atlanta, GAOnsite - Day 1 onsiteDuration: 3 MonthsInterview: Either Webcam or In PersonHelpdesk Analyst - Hands on computer technical support for our internal users.Job Description:Provide technical assistance to computer users. Answer questions and resolve computer problems for users in...

  • Helpdesk Senior Analyst

    2 months ago

    Atlanta, United States NTT DATA Services Full time

    Req ID: 291640  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Analyst to join our team in Atlanta, Georgia (US-GA), United States...

  • Solutions Center Analyst

    2 weeks ago

    atlanta, United States The Intersect Group Full time

    Solution Center AnalystThe Solution Center is 100% phone support and support many applications. I’m looking for someone who doesn’t require a lot of training, has at least 4yrs of Technical Helpdesk Support experience and the ability to hit the ground running. Please review some of the preferred experience listed. Required Qualifications:CompTIA A+ (Must...

  • Solutions Center Analyst

    2 weeks ago

    Atlanta, United States The Intersect Group Full time

    Solution Center AnalystThe Solution Center is 100% phone support and support many applications. I’m looking for someone who doesn’t require a lot of training, has at least 4yrs of Technical Helpdesk Support experience and the ability to hit the ground running. Please review some of the preferred experience listed. Required Qualifications:CompTIA A+ (Must...

  • Solutions Center Analyst

    2 weeks ago

    Atlanta, United States The Intersect Group Full time

    Solution Center AnalystThe Solution Center is 100% phone support and support many applications. I’m looking for someone who doesn’t require a lot of training, has at least 4yrs of Technical Helpdesk Support experience and the ability to hit the ground running. Please review some of the preferred experience listed. Required Qualifications:CompTIA A+ (Must...

  • DOAS Systems Analyst

    1 month ago

    Atlanta, United States TekWissen LLC Full time

    Job DescriptionJob DescriptionOverview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learning, law, justice, health, education, Corrections,...

  • Help Desk Analyst

    1 month ago

    Atlanta, United States HireITPeople Full time

    Job DescriptionJob DescriptionJOB DESCRIPTION:Helpdesk Analyst Hands- on computer technical support for our internal users.General Description Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and electronically. Provide assistance concerning the use of computer hardware and...

  • DOAS Systems Analyst

    1 week ago

    Atlanta, Georgia, United States Tekwissen Full time

    Job Title: DOAS Systems AnalystAt TekWissen Group, we are seeking a highly skilled DOAS Systems Analyst to join our team. As a key member of our workforce management team, you will be responsible for providing technical assistance to computer users, resolving computer problems, and ensuring the smooth operation of our computer systems.Key...

  • Help Desk Analyst

    3 weeks ago

    atlanta, United States The Intersect Group Full time

    We are seeking a Help Desk Analyst with at least 2-4+ years of Technical Help desk Support experience. The role involves 100% phone support for various applications, requiring someone who can quickly adapt.Required Qualifications:CompTIA A+ 2-4+ years in a helpdesk/tech support roleSkills:CitrixActive Directory (password resets, account access)Familiarity...

  • Help Desk Analyst

    4 weeks ago

    Atlanta, United States The Intersect Group Full time

    We are seeking a Help Desk Analyst with at least 2-4+ years of Technical Help desk Support experience. The role involves 100% phone support for various applications, requiring someone who can quickly adapt.Required Qualifications:CompTIA A+ 2-4+ years in a helpdesk/tech support roleSkills:CitrixActive Directory (password resets, account access)Familiarity...

  • Systems Analyst

    4 weeks ago

    Atlanta, United States Rose International Full time

    Required / Desired SkillsExperience with hands on computer technical support involving user issues with Windows 11, Microsoft Office Suite, MS Outlook Email, login Issues, etcRequired3YearsUsing and monitoring helpdesk ticket systems.Required3YearsHardware setup and software installation.Required3YearsActive Directory...

  • Technical Support Analyst

    3 weeks ago

    Atlanta, United States Insight Global Full time

    Title: Technical Support Analyst3 OpeningsWorking events that are typically on the weekends + nightsLocation: Mercedes Benz Stadium (Atlanta, GA) 100% onsitePay Rate: 30/hrYou can sign up to work as little or as much as you want (8 to 40+ hours a week)Qualifications:Technical Support experience or technical degreeTicketing system experienceTroubleshooting...

  • Help Desk Analyst

    4 weeks ago

    Atlanta, United States Novalink Solutions LLC Full time

    Job DescriptionJob DescriptionHelpdesk Analyst - Hands on computer technical support for our internal users.Agency: Dept. of Administrative ServicesGeneral DescriptionProvide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and electronically. Provide assistance concerning the use of...

  • Systems Analyst

    4 weeks ago

    Atlanta, United States Tech Brand Staffing LLC Full time

    Job DescriptionJob DescriptionHelpdesk Analyst - Hands on computer technical support for our internal users.Agency: Dept. of Administrative Services General Description Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and electronically. Provide assistance concerning the use of...

  • Systems Analyst

    1 month ago

    Atlanta, United States Tech Brand Staffing LLC Full time

    Job DescriptionJob DescriptionHelpdesk Analyst - Hands on computer technical support for our internal users.Agency: Dept. of Administrative Services General Description Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and electronically. Provide assistance concerning the use of...

  • Help Desk Analyst

    1 month ago

    Atlanta, United States DKMRBH Inc Full time

    Job DescriptionJob DescriptionRole: Help Desk AnalystLocation: Atlanta. GA (Hybrid) General Description Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and electronically. Provide assistance concerning the use of computer hardware and software, including printing, installation,...

  • Help Desk Analyst

    1 day ago

    Atlanta, United States Uptown Full time

    Position Summary: The Help Desk Analyst is responsible for consulting with users to determine hardware, software and system functional specifications. The Help Desk Analyst is responsible for tracking and managing support requests, research, identify and support computer-related hardware and software. I. Position Responsibilities: Essential Support all...

  • Help Desk Analyst

    3 weeks ago

    Atlanta, United States Amtec Enterprise Full time

    Job DescriptionJob DescriptionJob ResponsibilitiesOversee the daily performance of computer systems and applications.Answer user inquiries regarding computer software or hardware operation to resolve problems.Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate ticket outside of SLA’s until resolved.Set up...

Helpdesk Analyst

4 months ago

Atlanta, United States Motion Recruitment Full time
Come join our team. Our client is looking for a Helpdesk Analyst for a 36-month contract in Atlanta, GA 30328.

Our client is a global, values-driven corporation that leads the communications, automotive, and media industries. Apply today to be on a team that disrupts industries and builds a better future for the next generation.

Contract Duration: 36 Months
Required Skills & Experience
  • 2 + years of Client Support experience with the use of support tools: phone, email, incident management (Remedy preferred), and remote support.
  • 2 + years providing level one support of Microsoft (MS) XP operating system (MS Vista and Mac OS X), MS Office Suite 2003 & 2007 including Outlook, IE 6 & 7 (Safari and Firefox), Email messaging (Exchange and Lotus Notes), Active Directory, networking, hardware (laptops, desktops, peripherals, and Blackberry devices) and mainframe account administration.
  • Strong dedication to customer service, excellent problem-solving skills, and inherent decision-making ability.
  • Good initiative and assertiveness. Good task management skills and the ability to organize work in an efficient manner in addition to the ability to work well under stress and time pressures.
  • Strong verbal and written interpersonal and communication skills. Superior telephone etiquette and an ability to deal effectively with customers, vendors, peers, and management. What You Will Be Doing Daily Responsibilities
    • Ensures customer satisfaction by responding to client calls and emails in a timely manner.
    • Logs all customer inquiries and issues in Incident Management and tracks them until resolution and incident closure.
    • Ensures timely and accurate escalation of customer issues by documenting the impact on the customer and by assigning an appropriate priority and resolution target.
    • Conducts 1st-level problem determination using documented procedures and available tools.
    • Records issue symptoms and status information in a timely fashion in an effort to communicate with and properly utilize other CIS resources.
    • Ensures incident resolution by maintaining an Action Plan for issue resolution, initiating and tracking incident assignments to technical resources, vendors, and so forth, and by keeping the customer updated on the status of incident resolution.
    • Initiates escalation as appropriate to ensure management awareness of issues that are severe in nature or that exceed documented targets.
    • Builds team spirit by assisting and coaching other staff members.
      Applicants must be currently authorized to work in the US on a full-time basis now and in the future.