Account Coordinator

3 weeks ago

Maplewood, United States The Vomela Companies Full time

At The Vomela Companies our greatest asset is our people. As a full-service visual communications company, we are looking for creative and intellectual thinkers that work with our customers to create compelling brand solutions and foster meaningful connections. And while you're focused on creating big things for global and local brands, we will help you build a career you can be passionate about.

Apply now to find your place at Vomela.

Job Summary

As an Account Coordinator you will assist the Account Executives, serving as the primary point of contact for existing clients following up on projects, preparing and submitting quotes, and coordinating incoming projects.

What You'll Do...

  • Prepare proper documentation to produce projects to meet client's specifications: including product specifications, order entry, scheduling production, preparing distribution list and invoicing.
  • Process request for quotes and proposals on behalf of sales personnel and assigned clients. Ensure all requests are processed in a timely manner based on client's requirements.
  • Coordinate and follow up with installations as required.
  • Monitor client orders, change orders and communicate any potential issues to clients, sales personnel and related production departments.
  • Process customer complaints as they relate to the Visual Merchandising Customer Service group. Ensure all issues are resolved and processed in a timely manner and appropriate costs are passed on when applicable.
  • Analyze and make recommendations for improving plant processes where appropriate.
  • Work closely with clients on delivery schedules, product specifications, and all concerns relating to their orders.
  • Work closely with customers in determining product requirements.
  • Work closely with clients in determining product requirements.
  • Work closely with other departments in developing and maintaining accurate records for production planning/scheduling, inventory control, and other related items.
  • Other duties as assigned

What You'll Bring...

  • Customer service experience in a printing or promotional marketing business.
  • Print production or traffic manager background in a fast-paced design/marketing environment translates well.
  • Experience/competence with Microsoft Office, specifically, Excel spreadsheets, Work and Outlook.
  • The ability to manage multiple tasks in fast paced, high energy environment.
  • Great communication skills - verbal and written.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

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