Host Person

3 months ago

Dover, United States Bally’s Dover Full time
Description

Responsible for greeting guests at the door. The Host/ hostess seats and presents clean menus and wine menus to guests in a professional and friendly manner.Essential Functions

  • Monitors the workflow of the restaurant and escorts guests to tables accordingly.
  • Monitors guest satisfaction and alerts Manager, Assistant Manager and Chef if guests have an issue.
  • Monitors Open Table and make reservations for customers.
  • Assists in identifying hotel and VIP guests for seating and works with the Casino Host with comps.
  • Updates Open Table and takes advance reservations as required.
  • Confirms reservations for parties of 8 or more 24-48 hours prior to the date.
  • Responsible for the making sure the restaurant menus and wine lists are clean and in order.
  • Maintains attractive displays at the entrance and inside the restaurant.
  • Provides exceptional customer service.
  • Works safely, following all established safety rules and regulations.
  • Communicates effectively with co-workers, manager, Assistant Manager, Supervisors and guests.
  • Follows all company policies and procedures.
  • Complies with the company’s recycling program standards that include Food Waste, Stream Line, and Trash.
  • Must be actively at work to perform the essential functions of this job. Additional Functions
    • Performs other duties as assigned.Requirements/Education
      • Must possess high school diploma or GED or equivalent work experience.
      • Must possess good English communication skills.
      • Must be able to report to work on time as scheduled.
      • Must be able to work weekends, holidays and nights as needed.
      • Must be able to successfully pass a background check and receive a lottery license from the DE Lottery.
      • Must present an overall professional appearance and report to work in appropriate attire.
      • Must be able to handle pressure during peak business periods. Organizational Relationship

        Accountable to: Manager and Assistant Manager

        Accountable for: N/A

        The above description denotes some of the specific characteristics which are necessary to perform the principal function of the job and are not intended to be a description of all work requirements that may be inherent in the position.Bally’s Dover Is An Equal Opportunity Employer

        Addendum to Job Description

        These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or associate from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation. Physical Requirements

        x

        Seeing

        Pushing / Pulling

        x

        Bend, stoop, kneel

        Color Perception (Red /Green)

        Climb, Ascend, Descend Stairs

        Other (Specify: )

        x

        Hearing / Listening

        Lift 15 ( pounds)

        x

        Clear Speech

        Carry 15 ( pounds)

        Touching

        Drive (local / long distance)

        Dexterity

        Ability to Move Distances

        x

        Hand

        Ability to Mount / Dismount (Forklift / Truck)

        Finger

        x

        Ability to Sit / Stand for extended periods Mental / Reasoning Requirements

        x

        Reading – Simple

        x

        Writing – Simple

        Analysis / Comprehension

        Reading – Complex

        Writing – Complex

        Judgment / Decision Making

        Clerical

        x

        Basic Math Skills Work Environment

        x

        Shift Work

        Outside

        Pressurized Equipment

        Works Alone

        Extreme Heat

        Moving Objects

        x

        Works with Others

        Extreme Cold

        High Places

        x

        Verbal Contact with Others

        Noise

        Fumes / Odors

        x

        Face-to-Face Contact

        Mechanical Equipment

        Hazardous Materials

        x

        Inside

        Electrical Equipment

        Dirt / Dust Disclaimer

        The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

        Source: Hospitality Online

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