Casino Host

Essential FunctionsWelcomes guests, provides exceptional customer service, encourages guests to enroll in the Capital Club
Develops relationships with VIP casino guests to ensure incremental visits
Coordinates complimentaries, special services and hospitality for identified guests
Oversees, solicits and identifies new gaming guests for the players' club program
Meets and greets players on the casino floor, at special events and promotions
Responsible for the retention of existing guests
Arranges for special services related to top tier players
Answers all inquiries concerning the club and explains club benefits
Participates in various promotional programs and activities of the department as required
Promotes the use of the club cards by approaching customers on the casino floor that are currently not using the card Provides assistance in the completion of the club application forms
Maintains familiarity with the related computer systems
Attends marketing functions as appropriate
Greets jackpot winners and offers publicity
Interacts with the Marketing Dept in hosting special events for identified guests.
Works safely, following all established safety rules and regulations
Communicates effectively with co-workers, supervisors and guests
Follows all relevant policies and procedures
Performs other duties as assigned
Requirements/EducationHigh School diploma or equivalent work experience required.
Must possess good communication skills
Must be able to report to work on time as scheduled
Must be able to work weekends, holidays and nights as needed
Must be able to successfully pass a background check and receive a license from the DE Lottery
Must present an overall professional appearance and report to work in appropriate attire
Must be able to read and write English fluently.
Possesses well-developed inter-personal skills and the ability to set and achieve high standards of performance.
Organizational Relationships Accountable to: Manager – Player Services Accountable for: N/A The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all the work requirements that may be inherent in the position. Dover Downs, Inc. is an equal opportunity employer. Addendum to Job Description

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or associate from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

Physical Requirements

X

Seeing

Pushing / Pulling

Bend, stoop, kneel

Color Perception (Red /Green)

Climb, Ascend, Descend Stairs

Other (Specify: )

X

Hearing / Listening

Lift ( pounds)

X

Clear Speech

Carry ( pounds)

Touching

Drive (local / long distance)

Dexterity

X

Ability to Move Distances

Hand

Ability to Mount / Dismount (Forklift / Truck)

Finger

X

Ability to Sit / Stand for extended periods

Mental / Reasoning Requirements

Reading – Simple

Writing – Simple

X

Analysis / Comprehension

X

Reading – Complex

X

Writing – Complex

X

Judgment / Decision Making

Clerical

Basic Math Skills

Work Environment

X

Shift Work

Outside

Pressurized Equipment

X

Works Alone

Extreme Heat

Moving Objects

X

Works with Others

Extreme Cold

High Places

X

Verbal Contact with Others

X

Noise

Fumes / Odors

X

Face-to-Face Contact

Mechanical Equipment

Hazardous Materials

X

Inside

Electrical Equipment

Dirt / Dust

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Source: Hospitality Online

---