Casino Host

1 month ago

Dover, United States Bally’s Dover Full time
DescriptionEssential Functions
  • Welcomes guests, provides exceptional customer service, encourages guests to enroll in the Capital Club
  • Develops relationships with VIP casino guests to ensure incremental visits
  • Coordinates complimentaries, special services and hospitality for identified guests
  • Oversees, solicits and identifies new gaming guests for the players' club program
  • Meets and greets players on the casino floor, at special events and promotions
  • Responsible for the retention of existing guests
  • Arranges for special services related to top tier players
  • Answers all inquiries concerning the club and explains club benefits
  • Participates in various promotional programs and activities of the department as required
  • Promotes the use of the club cards by approaching customers on the casino floor that are currently not using the card Provides assistance in the completion of the club application forms
  • Maintains familiarity with the related computer systems
  • Attends marketing functions as appropriate
  • Greets jackpot winners and offers publicity
  • Interacts with the Marketing Dept in hosting special events for identified guests.
  • Works safely, following all established safety rules and regulations
  • Communicates effectively with co-workers, supervisors and guests
  • Follows all relevant policies and procedures
  • Performs other duties as assigned Requirements/Education
    • High School diploma or equivalent work experience required.
    • Must possess good communication skills
    • Must be able to report to work on time as scheduled
    • Must be able to work weekends, holidays and nights as needed
    • Must be able to successfully pass a background check and receive a license from the DE Lottery
    • Must present an overall professional appearance and report to work in appropriate attire
    • Must be able to read and write English fluently.
    • Possesses well-developed inter-personal skills and the ability to set and achieve high standards of performance. Organizational Relationships

      Accountable to: Manager – Player Services

      Accountable for: N/A

      The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all the work requirements that may be inherent in the position.

      Dover Downs, Inc. is an equal opportunity employer. Addendum to Job Description

      These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or associate from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation. Physical Requirements

      X

      Seeing

      Pushing / Pulling

      Bend, stoop, kneel

      Color Perception (Red /Green)

      Climb, Ascend, Descend Stairs

      Other (Specify: )

      X

      Hearing / Listening

      Lift ( pounds)

      X

      Clear Speech

      Carry ( pounds)

      Touching

      Drive (local / long distance)

      Dexterity

      X

      Ability to Move Distances

      Hand

      Ability to Mount / Dismount (Forklift / Truck)

      Finger

      X

      Ability to Sit / Stand for extended periods Mental / Reasoning Requirements

      Reading – Simple

      Writing – Simple

      X

      Analysis / Comprehension

      X

      Reading – Complex

      X

      Writing – Complex

      X

      Judgment / Decision Making

      Clerical

      Basic Math Skills Work Environment

      X

      Shift Work

      Outside

      Pressurized Equipment

      X

      Works Alone

      Extreme Heat

      Moving Objects

      X

      Works with Others

      Extreme Cold

      High Places

      X

      Verbal Contact with Others

      X

      Noise

      Fumes / Odors

      X

      Face-to-Face Contact

      Mechanical Equipment

      Hazardous Materials

      X

      Inside

      Electrical Equipment

      Dirt / Dust Disclaimer

      The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

      Source: Hospitality Online

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