Director of Business Systems

4 weeks ago

Boston, United States WHOOP Full time

At WHOOP, we're on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. We are looking to add highly motivated people to our team to help us scale and take our proven system to new heights. 

 

As a Director of WHOOP’s Business Systems team, you will use your exceptional leadership skills to drive our business strategy in integrating critical workflows for our business across ecommerce orders, shipping and logistics, and subscription management. You will help WHOOP make data driven decisions in our pursuit to expand globally. You will collaborate cross functionally with multiple departments across Software, Finance, Marketing, Hardware, and more.

RESPONSIBILITIES:

  • Develop and lead a team of Analysts and Engineers to deliver business critical workflows and integrations for our ERP, ecommerce and membership service platforms.
  • Drive staffing plans, system standards, and development methodologies to ensure a smooth member experience from purchase to delivery.
  • Enhance our international capabilities in collaboration with our Operations team.
  • Guide and coach your team to deliver cross functional solutions and tools internally aimed at efficiency for the fast paced environment.
  • Manage and develop relationships with our third party suppliers, vendors, and services.

QUALIFICATIONS:

  • 8+ years of experience designing and driving commerce business processes through Netsuite and Salesforce, and integrating with third parties for operational logistics.
  • Experience managing and developing high-performing teams. 
  • Demonstrated ability to develop long term strategy from business requirements spanning multiple stakeholders
  • Experience working on systems that span software subscriptions and shipping logistics providers
  • Track record of expanding company logistics world wide
  • Ability to manage budgets, timelines, and resources effectively in a fast paced environment
  • Strong analytical and problem-solving skills, with a focus on continuous improvement and a bias for action.
  • A positive attitude and ownership mentality
  • Strong communication and strategy skills to drive forward critical business metrics.

Interested in the role, but don’t meet every qualification? We encourage you to still apply At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.


WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility.

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