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1 month ago
New York, United States MSH Full timeOur client, a global IT and cyber-security provider, is hiring a Service Desk Manager that requires expertise in people management and providing escalation assistance.Responsibilities: • Coach, mentor and guide the individuals in the Service Desk team• Provide weekly trend analysis for team activities and Client tickets. • Continually improve First...
Service Desk Technician
2 months ago
Description:
Provide Tier 1 Service Desk support, software and hardware support. • Monitor the Service Desk portal for tickets assigned, prioritize, and respond quickly and effectively to requests received. • Troubleshoot problems and support requests received through our ticketing system, phone calls and emails. • Provide resolution support via phone, email, & remote access. • Collaborate with other technology teams to resolve and maintain escalations and system operability. • Always present yourself in a professional, friendly, and courteous manner when working with customers. Must Haves: • 2+ years of experience in a service desk (or similar) supporting business end-users. • Experience with Windows 10, Group Policy, Active Directory. • Experience with LAN and WAN technologies. • Ability to be a team player, working well with others. • Experience in delivering excellent customer service. • Strong troubleshooting organizational multi-tasking skills. • Honesty, integrity, and empathy. • Excellent communications skills, both orally and written. • A positive attitude. • Flexibility to work off hours as needed for coverage.
Skills:
Help desk, Help desk support, Windows 10, Troubleshooting, Service desk, Active directory, Customer service, Windows, Office 365, Phone support, Servicenow, Ticketing system, Password reset, Technical support, Imaging, O365, Microsoft office, Vpn, Outlook, lan wan
Top Skills Details:
Help desk,Help desk support,Windows 10,Troubleshooting,Service desk,Active directory,Customer service,Windows,Office 365,Phone support,Servicenow,Ticketing system,Password reset
Additional Skills & Qualifications:
Nice to Have: • Delivery of IT support services in the Banking industry. • Knowledge of best practice in ITSM • ITIL Foundation or higher certification.
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
