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Loss Prevention

4 months ago

Horseshoe Bay, United States Horseshoe Bay Resort Full time
Description

Benefits

Medical, Dental, Vision Insurance Paid vacation, paid Holidays 401k plan with employer match Long and short-term Disability Major Illness Insurance Accident Insurance Limited access to some resort amenities (Golf, etc) Retail and dining discounts Discounts at all Crescent Hotels & Resorts properties

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We’re on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it’s an outdoor lover’s dream. When you work in paradise, is it still called work?

No matter your career destination, we can help you get there

With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?

Job Benefits

Associate housing and shuttle service Weekly meal subsidies Golf and Amenity Privileges* Associate discounts Retail and Dining at Horseshoe Bay Resort Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.

Full Time roles are eligible for the above, plus:

Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans Critical Illness and Accident plans Associate Relief Fund

*Privileges based on occupancy and business levels

Required Certifications:

Minimum age requirement – 21+ for requirement to drive licensed Resort vehicle Valid driver’s license and ability to meet the requirements of driver insurability as established by the insurance carrier required. Must be able to pass pre-employment drug screening test. High school graduate or equivalent experience 2-5 years' experience in the field or a related area. Basic Life Support (CPR) certification First Aid certification Must not be disqualified from being able to obtain a security license through the Private Security Bureau (Texas Department of Public Safety) as a noncommissioned security officer.

Definition:

The Loss Prevention Supervisor directs work for the Loss Prevention Officers. The Supervisor maintains schedules, staffing levels, and documentation for those Officers supervised. They will assist the Loss Prevention Director in Training and Maintaining the Gas Accounts, CCTV, Wireless Radio, and Saflok Lock and key systems. They are responsible for maintaining a safe and secure environment, maintaining the peace, and acting on violations of policy or procedures for resolution purposes.

General Duties:

Manage the daily activities of the Loss Prevention department. Plan and assign posts, work and schedule associates to ensure proper coverage. Determine the security and safety requirements necessary to ensure that hotel and resort property, guests and associates are protected against theft, crime and threats on a 24-hour per day basis. Ensure that all loss and safety incidents involving guests, associates and/or hotel or resort loss and safety exposure are thoroughly investigated. Establish procedures to prevent/minimize the loss from theft and other safety risk or litigation against the hotel or resort. Establish documentation and confidential reporting systems to ensure that appropriate investigation documentation and results are available for current litigation/settlement and future reference. Train/educate associates on current safety issues to ensure compliance with all Resort loss control policies and current security and safety regulations. Develop and conduct training for managers, loss prevention officers, owners and line level associates in the areas of safety, security and fire protection. Monitor Workers Compensation claims/statistics and implement property specific procedures to reduce claims.

Specific Duties:

Identify and make recommendations for minimizing physical hazards and unsafe work practices. Assist in the development and implementation of emergency procedures. Ensure compliance with all Loss Prevention safety and security management guidelines and procedures. Ensure periodic patrols of entire hotel, resort and parking areas and maintains required reports and documentation. Effectively monitor shipping and receiving procedures. Deploy security staff to effectively monitor and protect resort assets. Provide reasonable care in securing guestrooms and guestroom areas. Effectively monitor guest safe deposit box procedures. Know all cash handling procedures and make recommendations for improved security controls. Effectively pre-screen individuals responsible for loss prevention, cash handling and other applicable positions. Conduct investigation of all losses of hotel assets and refer to proper management for disposition. Effectively monitor and/or control access to hotel storage areas. Administer first aid as needed and provide means for obtaining necessary medical attention on a timely basis. Complete proper documentation and report all associate accidents and general liability incidents to Claims Reporting Service. Effectively assist in minimizing cost through aggressive claims management. Proactively develop and implement loss reduction programs. Measure trends through analysis of loss data. Must be familiar with hotel/resort law and local ordinances. Develop and maintain a working relationship with local law enforcement authorities. Effectively evaluate guest requests for additional security measures. Effectively monitor and control access to guest areas. Effectively control associate entrance. Effectively monitor and control access to associate work areas, locker rooms and parking areas. Interview and hire associates with the appropriate skills to meet the business needs of the operation. Develop, implement and maintain a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their jobs. Use all available on the job training tools for associates; implements and manages training initiatives and conducts training when appropriate. Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports. Manages department's controllable expenses to achieve or exceed budgeted goals. Participates in the development of department's capital expenditure goals; manages projects as needed. Participates in the budgeting process for areas of responsibility. Performs other duties as assigned to meet business needs.

Employment Standards:

Working level of computer skills, including Microsoft Office Suite required Organizational and follow-up skills High degree of problem-solving abilities. Excellent oral and written communications skills Professional demeanor in both mannerisms and appearance High degree of confidentiality Speak, read and write English

Physical & Mental Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This department requires footwear which is slip resistant, closed toe and heel as part of their uniform.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Source: Hospitality Online