Lobby - Public Attendant (AM)

3 weeks ago

Monkey Island, United States Shangri-La Resort Full time
Description

ESSENTIAL JOB FUNCTIONS:

  • Responsible for entering and preparing guest rooms for cleaning by logging in status.
  • Vacuum and mop guest room and public floors.
  • Collects and replaces soiled linens, including making beds.
  • Cleans and replenishes bathroom.
  • Cleans, re-stocks, and stores housekeeping cart.
  • Handles guest requests expediently.
  • Completes and turns in assignment sheets and keys.
  • Ensures security of all guest rooms and hotel property, reports damages, and problems to supervisor.
  • Provides a friendly and courteous guest/employee contact experience.
  • Responds to guest questions with knowledgeable answers or acquire needed information.
  • Maintains detailed knowledge of resort services and hours of operations.
  • Performs other job-related duties as assigned.

    REQUIRED SKILLS AND ABILITIES:

    • High school diploma or equivalent preferred.
    • Related experience is preferred but not required.
    • Must be 18 years of age or older.
    • Must be able to pass a background check.
    • Must be able to maintain a professional status through interface with customers.
    • Must be able to maintain a professional working relationship with management and co-workers.
    • Must be able to work flexible schedules.

      Physical Demands:

      While performing the duties of this job, the employee regularly is required to stand and walk for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl and lift in excess of 15-50lbs.

      Physical stamina and proper mental attitude to work under pressure at a fast pace are essential. Must have the mental fortitude to handle the pressures of multiple tasks while providing excellent guest service.

      Work Environment:

      The duties of this position are primarily performed in indoor climate conditions. Evening, holiday and/or weekend work are required. Extended hours and irregular shifts may be required.

      PERFORMANCE STANDARDS

      Customer Satisfaction:

      Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you always remain professional, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

      Work Habits:

      To maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, can solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

      Safety & Security:

      The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

      NOTE:

      This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

      Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, always, an “at will” associate.

      Source: Hospitality Online

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