Service & Sales Specialist - Mining

2 months ago

Lakeville, United States PetroChoice Full time
Overview

The Service & Sales Specialist is a multifunctional role including sales, service, and customer service for our customers in the mining industry. This position is responsible for maintaining relationships with existing customers in the lubrication industry, focused on industrial and off-highway commercial lubricant sales and service.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. The Company reserves the right to add to, delete, change or modify the essential duties and responsibilities at any time. All work is to be completed with minimum supervision and in accordance with Company standards. Other duties may be assigned.

Responsible for meeting sales and profit goals for territory. Experience in the lubrication industry, specifically lubrication in industrial and off-highway commercial vehicle markets preferred.Understands company profitability and manages territory toward maximizing returns.Implements sales processes adopted by company. Generates lists of projects and new technologies for use as sales opportunities or receives lists based on information from PetroChoice or supplier marketing groups.Provide hands on technical and sales support to existing customers in the mining industry.Inspect the plant and manufacturing equipment in different locations. Make recommendations for and complete preventative maintenance and troubleshooting of customer equipment.Audit and/or inspect customer lubrication systems involving grease and circulating systems in both plant and mining applications.Participate in field inventory control, take readings on tanks.Create reports detailing observations and actions taken at customer facilities.Advocate for customer satisfaction for services rendered.Manage relationships and support the needs of customers to increase penetration and retention.Travel to high-priority existing and prospective locations as needed.Contribute both on an individual level and as a member of a larger team.Understand and support company sales policies, procedures, and sales culture to provide effective customer service.

Qualifications

COMPETENCY
Technical - Observes and inspects customer equipment; identifies and reports on condition.Mechanical - familiar with working on mechanical, engine, and fluid power equipment; strong mechanical ability and skilled at using hand tools.Problem Solving - Identifies and resolves problems in a timely manner; develops alternative solutions.Interpersonal - Maintains confidentiality; keeps emotions under control; remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions. Written Communication - Writes clearly and informatively. Ability to write inspections, reports, business correspondence, and present information clearly and concisely. Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition. Demonstrates excellent analytical skills.Ethics - Treats people with respect; keeps commitments; inspires the trust of others; upholds organizational values.Dependability - Takes responsibility for own actions; commits to long hours of work when necessary to reach goals. Have a willingness to work in all weather conditions.Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment.Creativity. Able to deal with customer issues/situations that do not fit neatly into our standard business processes or procedures. Maintains a customer focused perspective.Professionalism - Approaches others in a tactful manner; reacts well under pressure.Multi-functional. Able to thrive in a fast paced, multi-tasking environment.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE:

Bachelor's degree in engineering, or 2 year technical mechanical, engine, and/or fluid power degree or 2 years related experience and/or training, or equivalent combination of education and experience is preferred.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret common technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write proposals and technical documents that conform to prescribed style and format.

MATH ABILITY:

Ability to work with mathematical concepts such as probability and statistical inference; to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; and apply concepts such as fractions, percentages, rations, and proportions to practical situations

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to read and understand journal entries and the flow of information through a general ledger. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

To perform this job successfully, an individual should have demonstrated experience using Microsoft Excel, Microsoft Word, and PowerPoint. Salesforce is preferred.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment consists of industrial mining conditions.

Comply with all MSHA rules and regulations included but not limited to:

-Hard Hat

-Safety Vest

-Safety glasses

-MET steel toe boots

-Occasional respirator use

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is a field position. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this job, the employee is regularly required to use hands and fingers, talk and hear. The employee is frequently required to reach with hands and arms, stand, sit, and walk distances over 3 miles.

EOE

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