Current jobs related to Customer Service Representative - Jordan - Cricut

  • Customer Service Representative

    2 months ago

    West Jordan, United States Elwood Staffing Full time

    Customer Service Representative Needed for Distribution Center in West Valley Shift: 11:00 am - 7:30 pm, Monday - Friday. Pay: $19.00 an Hour. Company Profile. Company is a third-party distribution center for online retailers and local retail stores. Customer Service Representative, Customer Service, Representative, Staffing, Service

  • Customer Service Representative

    5 days ago

    West Jordan, United States Elwood Staffing Full time

    Part Time Customer Service Representative Needed for the State of Utah Health Department Shift: Monday - Friday 5:00 PM - 9:30 PM and Saturday 9:00 AM - 4:00 PM - Pay: $16.50 an Hour. Company Profile. Working with the State of Utah Health Department Customer Service, Customer Service Representative, Representative, Retail, Staffing, Health

  • Customer Service Representative

    5 days ago

    South Jordan, Utah, United States Randstad Full time

    {"title": "Customer Service Representative", "description": "Job SummaryRandstad is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.ResponsibilitiesRespond to...

  • Customer Service Representative

    4 months ago

    West Jordan, United States AlphaGraphics - US403 Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingHealth insurancePaid time offBENEFITS/PERKS:Competitive CompensationFlexible SchedulingHard work and collaborationCareer path developmentCOMPANY OVERVIEW:As an established leader in the Printing, Design, and Shipping industries our mission is to partner with businesses and consumers and provide them...

  • Customer Service Representative

    1 day ago

    West Jordan, Utah, United States Domino's Pizza LLC Full time

    About UsAt Domino's Pizza LLC, we're passionate about delivering exceptional customer experiences. Our team is dedicated to making every interaction a positive one.Job SummaryWe're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing top-notch service to our...

  • Customer Service Representative

    4 days ago

    West Jordan, Utah, United States Old Dominion Freight Full time

    **Customer Service Representative**Old Dominion Freight Line is seeking a highly skilled Customer Service Representative to join our team. As a key member of our service center, you will provide exceptional customer service and support to our customers and internal stakeholders.**Responsibilities:**• Respond to customer inquiries and resolve issues in a...

  • Customer Service Representative

    4 days ago

    South Jordan, Utah, United States Randstad Full time

    Job Title: Customer Service RepresentativeA top financial services company is seeking a customer service representative to join their team in South Jordan, UT. The ideal candidate will have excellent customer service skills and be comfortable working in a fast-paced call center environment.Job Summary:The Service Desk Agent is the first point of contact for...

  • Customer Service Representative

    4 days ago

    West Jordan, Utah, United States Planet Fitness Full time

    {"title": "Member Services Representative", "description": "Job SummaryWe are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an...

  • Customer Service Representative

    2 weeks ago

    South Jordan, Utah, United States Computing Concepts Inc Full time

    Position OverviewAs a vital member of our team at Computing Concepts Inc, the Customer Service Representative plays a crucial role in delivering exceptional client support. This position is designed for individuals who thrive in a dynamic environment and are dedicated to providing top-notch service.Qualifications: A preference for candidates with a College...

  • Customer Service Representative

    1 day ago

    South Jordan, Utah, United States Randstad Full time

    Customer Service RepresentativeA top financial services company is seeking a customer service representative to join their team in South Jordan, UT. This role requires someone who can be flexible, working 8 hour shifts assigned from 6AM-10PM, with weekends as needed.Responsibilities:Handle incoming phone calls regarding various service inquiries on client's...

  • Customer Service Representative

    4 days ago

    South Jordan, Utah, United States Planet Fitness Full time

    {"Job Title": "Member Services Representative Part Time Evenings and Weekends", "Job Summary": "At Planet Fitness, we're passionate about creating a judgement-free zone where our members can achieve their fitness goals. As a Member Services Representative, you'll play a vital role in delivering exceptional customer service and ensuring our members have an...

  • Customer Service Representative

    3 months ago

    West Jordan, United States 3form Full time

    ** Customer Service Representative** **Job Category****:** 3form Client Services **Requisition Number****:** CUSTO001311 Showing 1 location **Job Details** **Description** **Summary:** This position is perfect for someone who is looking for a consistent schedule Monday - Friday with weekends off. 3form offers a casual yet professional work environment in...

  • Customer Service Representative

    4 months ago

    West Jordan, United States AlphaGraphics Full time

    Benefits: 401(k) 401(k) matching Health insurance Paid time off BENEFITS/PERKS: Competitive Compensation Flexible Scheduling Hard work and collaboration Career path development COMPANY OVERVIEW: As an established leader in the Printing, Design, and Shipping industries our mission is to partner with businesses and consumers and provide them with...

  • Customer Service Representative

    5 days ago

    West Jordan, Utah, United States Planet Fitness Full time

    Job Title: Member Services RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an outstanding "Judgement Free"...

  • Customer Service Representative

    5 days ago

    West Jordan, Utah, United States Ace Recycling and Disposal Full time

    **Job Summary:**Ace Recycling and Disposal is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.**Key Responsibilities:**Respond to customer inquiries and resolve issues in a timely and professional...

  • Customer Service Representative

    4 days ago

    South Jordan, Utah, United States Russell Tobin Full time

    {"title": "Customer Service Representative", "content": "Job SummaryRussell Tobin is seeking a skilled Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional service to internal clients through phone-based interactions.Key ResponsibilitiesEngage with internal clients to resolve...

  • Customer Service Representative

    1 month ago

    South Jordan, United States Midwest Motor Express Full time

    Our Team is immediately hiring a Customer Service Representative in Salt Lake City, UT for our customer care department. Customer Service Representatives spend their day serving our customers by answering questions and concerns through email and phone calls. $18/hr starting M-F No Weekends Perform a variety of clerical tasks including but not limited to,...

  • Customer Service Representative

    3 months ago

    West Jordan, United States U-Haul Full time

    Location: 4690 S 4000 W, West Valley City, Utah 84120 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    1 month ago

    South Jordan, United States Pritika Singh-District Office Full time

    Job DescriptionJob DescriptionDont wait, take the next step in your career today! Pritika Singh-District Office in SOUTH JORDAN, Utah, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment...

  • Customer Service Representative

    4 days ago

    South Jordan, Utah, United States Alpha Warranty Services, Inc. Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Alpha Warranty Services, Inc. As a Customer Service Representative, you will be the advocate for our customers during the vehicle repair claim process.Key ResponsibilitiesWork with customers by phone, email, and chat messaging to ensure an understanding of their...

Customer Service Representative

4 months ago

Jordan, United States Cricut Full time

Company Description

Cricut® makes smart cutting machines that work with an easy-to-use app, an ever-growing collection of materials, and crafting essentials to help you design and personalize almost anything — custom cards, unique apparel, everyday items, and so much more.

Let’s make.

Overview

We believe everyone is born creative. We’re a diverse tapestry of thinkers, dreamers, givers, DIYers, handi-workers, artisans, and forever and always architects of things.

At Cricut, we place the power of handmade into the hands of all. We give you beautiful, easy-to-master tools so you can make something unique, remarkable, perfect. We surround you with ideas, community, inspiration, and encouragement to take your creativity further than you ever imagined. And as a community, we celebrate the exhilarating act of making every single day.

So, make that handcrafted card that feels like a hug. Design a shirt for fun, for family, or for a full-blown business. Craft with a passion or for a purpose. Make something big and bold, itsy-bitsy, amazingly ambitious, or just plain silly. Whatever you make, just make your heart out. Because here’s the remarkable truth: When we all make together, we make all things possible.

Job Description

Our Member Care teams’ primary goal is to delight through each and every member contact. We strive for excellence in serving our members. We love what we do – and are nice while we do it As an Experience Maker, you will be the voice of Cricut, representing the brand as you deliver World Class service to our AMAZING members across the country through various communication channels such as real-time calls, emails, live chat, and social media. The Ideal candidate is a curious and critical thinker, who demonstrates empathy in communication and is committed to providing a unique, customer centric approach to resolving issues.  

If hired, training is required Monday-Friday for 3 weeks (8:00AM – 4:00PM MTN). This is a Full-Time position with normal working hours of Mon-Sat 7AM-6PM MTN. 

Pay starts at $16 per hour with benefits effective your first day of employment. Please note that schedule flexibility is required and expected, shifts may include nights and weekends, based on volume we may require future work on the holidays.   

A day in the life…  

  • Assist our members by offering creative solutions to each unique customer situation   
  • Provide excellent service to inbound customer inquiries regarding Cricut® products, hardware, software and services  
  • Provide basic to intermediate level of technical support to customer inquiries   
  • Effectively communicate and simplify technical terms for members while trouble shooting products of a creative, technical or mechanical nature  
  • Ensure “world class” service principles and guidelines are utilized with each and every member interaction. These include but are not limited to, appropriate greetings, hold protocols, accuracy in the information delivered, appropriate verification, etc.   
  • Responsible for increasing knowledge and understanding of Cricut®’s products, software and services by utilizing the tools and resources provided   
  • Engage members by offering additional product and services OR additional support for hardware and software technical issues, including drivers, antiviruses, etc. to further enhance the customer experience   
  • Demonstrate patience and the ability to effectively communicate with customers at all levels of technical proficiency while providing unparalleled customer service  
  • Document and escalate to internal and external teams as required to support complex support issues/requests  
  • Reply to service tickets promptly and in accordance with established guidelines  
  • Accurately maintain associated data, files and records regarding technical support incidents  
  • Manage individual work to exceptional member satisfaction levels and ensure an FCR rate at 90% or higher  
  • Achieve all performance standards including service ticket SLA, handle time, quality, productivity, attendance, professionalism, etc.  
  • Demonstrate proficiency with all Cricut® products through on the job training  
  • Remain engaged with members through proper tone of voice demonstrating a sincere interest in helping members to understand how to use our products and services to meet their individual needs 
  • Experience Makers will be required to serve our members in multiple ways:
    • Voice
    • Video
    • Live chat and other written channels

Qualifications

This position will not be available for long. We are only accepting a limited number of applicants. Please read the following information and apply immediately if you are interested.  

You own this if you have…   

  • Attendance and punctuality for all scheduled shifts   
  • Ability to work flexible hours Mon-Sat 7AM -6PM MTN   
  • Education: High School Diploma or equivalent required  
  • Proficient typing and computer navigation skills; 40+ WPM  
  • 1+ years customer service experience where technical support is a primary job function  
  • Outstanding communication skills, both verbal and written  
  • Basic to intermediate knowledge of troubleshooting all Windows and Mac operating systems  
  • Ability to diagnose basic to intermediate technical issues involving software applications and interfaces  
  • Experience resolving inbound and/or outbound inquiries, returns, and diffusing escalated issues, etc.  
  • Ability to demonstrate sound interpersonal skills and a commitment to provide accurate information to members regarding Cricut®'s products and services  
  • Ability to work in a fast-paced environment and demonstrate a high sense of urgency  
  • Conflict management skills and maintain a professional composure  
  • A true passion for customers and delivering the best possible service  
  • You are self-motivated, self-starting, and a self-assured self 

Nice to Have Extras 

  • Spanish/ Portuguese language skills a plus 
  • Experience using the Cricut® Maker, Cricut Explore, Cricut® Design Space, Cricut® Expression, Cricut® Cuttlebug, etc. is preferred but not required  

What you didn’t know about the team:  

  • Looking to grow quickly in your career? We continuously assess and promote through our Level Up program) – - we have even seen Experience Makers progress within just a matter of WEEKS on the job  
  • No need to follow a script...just build a personal emotional connection with each customer while delivering superior customer service.  
  • Our Experience Makers do not up-sell, and there are no quotas to achieve. However, it is our entire company's strategic objective to help our customers succeed and get the most from our products. As such, you will be invited to be proactive in working with customers to ensure they have access to the right products, subscriptions and tools. We are seeking Member Care Experience Makers who are proactive in assisting in these experiential interactions.

Additional Information

What to Do Next: Please attach your resume, cover letter and include links to your portfolio or other social presence. If you want to show your super powers in other ways – include that information too. You can be sure that Cricut® is an employer who values individuality, equality and diversity, so tell us what you’re all about. If you are a Maker or a DIY enthusiast, whether you think you are a good one or not, we would love to hear about it when you send us your information.

Cricut® is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This position is contingent on successfully completing a Criminal Background Check upon hire. 

Cricut participates in E-Verify.