Bilingual Crisis Case Manager

The International Rescue Committee (IRC) responds to the worldâs worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview: The IRCâs Home Study and Post-Release Services (HSPRS) for unaccompanied children in the U.S. is growing from six current IRC offices to more than 17 offices throughout the US. This is a national, multi-million-dollar project with ambitious delivery goals in a short time frame. This position is part of an anticipated 36-month contract.

The goals of the Home-Study Post Release Services Program (HS/PRS) are to:

• Assess the safety and suitability of a sponsor before an unaccompanied child is released from custody into a sponsorâs care (Home Study).
• Provide case management support via remote and / or conducting in-home visits to ensure the continued safety and stability of children in sponsorâs homes and linking children to resources in the community (Post Release Services).

The Bilingual Case Manager (HSPRS) conducts Home Studies to determine a potential sponsorâs ability to meet an unaccompanied childâs needs upon release from ORR custody, and Post Release Services which help unaccompanied children and sponsors meet their presenting needs. The Bilingual Case Manager (HSPRS) (Level 3) focuses on children with specific challenges or circumstances and provides intensive services to ensure the safety and stability of the child and family. This includes developing service plans that address needs utilizing a range of financial, medical, social, vocational, and other services and resources based on client eligibility, and utilizing interventions tailored to the needs of the family and child.

Major Responsibilities:

Responsibilities include, but are not limited to:

• Initial in-home assessment with child and sponsors followed by weekly in-person contacts for the first 45-60 calendar days, depending on the presenting need(s) of the released child and sponsor family. As needs stabilize, services can be conducted remotely with monthly in-person visits throughout the remainder of the case.
• Develop individualized service plan that guides the provision of high quality, trauma-informed case management services.
• Conduct a comprehensive assessment to provide a recommendation for the purpose of reunifying children with their potential sponsors, including conducting interviews with shelter case managers, clinicians, the minor, sponsor, and all household members. This includes completing an in-person home visit and documenting findings in a comprehensive report within 10 days of referral.
• Continually assess ongoing changes in behavior and general conditions that could impact the safety, wellbeing, and success of children
• Provide crisis intervention support when necessary, including involving Child Protective Services, law enforcement and other local stakeholders.
• Serve in the lead role on a case if there are current suicidal attempts, safety concerns, or current trafficking concerns or play a supportive role to the Level 2 Case Manager when the minor is not in a crisis.
• Provide referral and connection to: Legal services; Education and English language classes; Medical care and behavioral healthcare; Placement stability and safety services; Assistance with immigration proceedings; Assistance with guardianship proceedings; Family stabilization/counseling; Substance abuse treatment; Gang prevention services; Youth programming (such as youth mentoring, tutoring, afterschool and vocation programs, sports clubs, or other extracurricular clubs, etc.); Services related to cultural heritage and other traditions; and Integration and independence support as appropriate.
• Provide timely documentation of all check-ins, in-home visits, referrals and referral outcomes, and progress and outcomes in case file.
• Build and maintain relationships with community services providers in relevant areas.
• Maintain accurate records in electronic case files and required databases.
• Submit required reports and documentation in a timely manner.
• Use a child centered, developmentally appropriate and trauma-informed approach to address the needs and concerns of children and sponsors. 
• Maintain a strong understanding of trauma-informed principles and approaches, protection and safeguarding, and mandatory reporting.
• Ensure the confidentiality of children and their cases.
• Other duties as assigned.

Job Requirements:

Education: Masterâs degree in social work, psychology, or other relevant behavioral science in which direct clinical experience is a program requirement.

Work Experience:

• Minimum of two yearsâ experience providing case management, including conducting intakes and assessments, developing service plans, and documenting services through case documentation. Minimum one year of professional experience working with children, family reunification/ preservation, kinship care, foster care, child welfare, conducting home studies, or related child protection work.
• Proven ability to manage complex client situations centering client safety and child protection principles.
• Experience working with immigrant populations; experience working with unaccompanied minors preferred.

Demonstrated Skills & Competencies:

• Knowledge of local community social service systems and navigating the social service system.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Demonstrated success working with vulnerable populations who have experienced trauma.
• Self-starter with excellent problem-solving skills combined with the ability to prioritize duties and manage time effectively.
• Proficient in Microsoft Office applications (Word, Excel, Outlook), Microsoft Teams, Zoom, and other platforms.
• Excellent verbal and written communication skills.
• Ability to travel up to 70% of the time up to 200 miles. Often nights and weekends. May need to do a rotation of being "on call" at a regular interval.
• Valid driverâs license, access to a personal, insured vehicle, and ability to travel independently throughout assigned service delivery area.
• ORR approval of candidate is required along with clearance from Child and Abuse Neglect background checks and FBI fingerprints. These checks will be initiated by the IRC after acceptance of the position.
• Written and verbal fluency in Spanish and English 

Working Environment:

• A combination of standard office environment, remote work, and frequent travel for home visits, partner agency meetings, etc. within the service delivery area.
• Frequent work during non-traditional hours such as evenings and weekends required.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances. 

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.
In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period. 

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Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way â our Code of Conduct. These are Integrity, Service, Accountability, and Equality.
Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.

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