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Full Time

4 months ago

Queensbury, United States Lowe's Full time
Customer Service
  • Provides SMART customer service at all times through the daily execution of Lowe's customer servicepolicies, procedures and programs
  • Builds relationships with vendors by providing direction and checking to ensure merchandise resets arecompleted according to Lowe's specifications
  • Collaborates with the Merchandising Service team and Manager by communicating project priorities,schedule, and project needs (e.g., materials, supplies, time)
Although a majority of time of time will be spent in activities that do not involve the direct interactionwith customers, the individual in this role is expected to engage with customers when the opportunityarises. This includes:
  • Understands customers' needs and assists in locating, demonstrating, selecting, carrying, and/orloading merchandise
  • Engage with customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
  • Listens to and responds knowledgeably and promptly to customer and employee questions by takingthem to areas of the store and walking them through projects when necessary
  • Demonstrates sincere appreciation to customers
  • Communicates information to customers regarding all stock, special order merchandise, featurebenefits, application, and warranty information related to Lowe's programs
In-stock
  • Merchandises to plantogram, price, color block and places plants as they arrive
  • Fills plant racks onto plant tables per plantogram to grand opening ready standards
  • Identifies damaged or missing signage, displays, and collateral and orders replacements in accordancewith merchandising standards and plantogram details
  • Updates/validates wayfinding and product location signage as well as digital maintenance of thisinformation throughout the store
  • Ensures cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately,helping to drive add-on sales
  • Assists with culling and pricing dead and distressed plants
  • Maintain a high level of communication and partnership with manager and red vest associates
  • Identify and communicate issues with quality, quantity and additional needs to Red Vest OutsideGarden Manager and MSM
  • Adjusts fixtures, rotates stock, and displays products and support materials using power equipment(e.g., lifts, order pickers) per service expectations and processes
Clean and Safe Stores
  • Reviews, completes, and enters completion details (when, what, amount of time spent, taking anduploading photographs to confirm servicing completion, etc.) for all assigned service and maintenancetasks
  • Ensures all displays are safe and in working order and repaired/replaced as needed
  • Repairs/seals damaged packaging and boxes including peg-hook items
  • Removes all trash, moves cardboard boxes to the bailer and moves plastic wrap and other debris to thecompactor
  • Replaces light bulbs and alerts the appropriate contact when additional maintenance issues are noted(lights out, painting, etc.)
  • Detects common signs of shoplifting, theft, and other security risks, and promptly communicates themto management and/or Asset Protection
  • Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintaincleanliness and organization of Outside Garden and working areas
  • Maintains a safe and secure work environment, which may include conducting daily safety reviews,noting hazards, keeping aisles clear, and securing doors and gates
  • Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstallingsafety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
  • Operates store equipment as needed depending on one specific role and department (e.g., Zebraphone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, keycutter, panel saw, paint mixer, flooring cutters, compacter baler)
  • In addition to the above responsibilities, this individual is held accountable for other duties as assigned
Minimum Qualifications
  • Ability to read, write, and perform basic arithmetic (addition, subtraction)
  • Ability to work overnight and weekends
  • Ability to utilize web-based computer programs to accomplish assigned tasks
Preferred Qualifications
  • Education Level: High School or GED
  • Working knowledge of basic tools needed for the job (e.g., hand tools, drills, saws)
  • 6 Months Live nursery experience or Lowe's sales floor experience
  • 6 Months Experience performing product merchandising tasks including reading plantograms, setting up and tearing down displays
  • 3 Months Experience operating power equipment such as lifts, order pickers, and similar equipment
  • Working knowledge of basic tools needed for the job (e.g., hand tools, drills, saws)
Pay Range for CA, CO, HI, NJ, NY, WA: $15.50 - $16.15 per hour

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

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