PC Systems Administrator

1 month ago

Miami, United States U.S. Courts Full time

CL-26:
Recommend, install, configure, and provide technical support for complex administrative and operations specific national applications, including developing new features. Maintain version applicability and local functionality of user applications, such as: MS Windows, MS Office, Adobe. Provide technical support and oversee maintenance of telephone systems, courtroom technology, and audio/visual systems, as required.
Determine and recommend computer software or hardware required to install new systems or applications or alter existing systems/applications. Diagnose hardware and custom off-the-shelf software problems and replace defective components or design software fixes.
Analyze, isolate, and solve complex system problems utilizing technical resources. Diagnose and remedy computing system failures, both hardware and software.
Maintain and administer computer networks and related computing environments, including computer hardware, systems software, and all configurations. Determine hardware and/or software requirements and recommend changes to improve systems and configurations.
Determine upgrade schedules and software standards for personal computers and other systems. Develop upgrade procedures and plan for future growth.
Maintain, install, and update desktop computers, including new product evaluation and software compatibility analysis. Maintain automated management systems for imaging, software updates, and patch management.
Maintain computer security resources on all workstations, including anti-virus and firewall systems.
Maintain computer and printer inventory, and software licenses.
Prepare written instructions for users and IT staff which are clear and effective. Train users to work with computer systems and programs. Prepare reports and memoranda regarding complex automation issues with a focus on the reader.

CL 27:

Respond to help desk calls and e-mails, log computer problems, and assist with routine problems; problems that are not quickly resolved are escalated to the next level.
Assist with web access.
Provide information and assistance to users on applications such as word processing and data entry. Assist with creating user accounts and providing end user training.
Install or assist in the installation of upgrades or new or revised off the shelf/desktop releases.
Set up, configure, install, and document hardware and software.
Provide support for mobile computing devices and remote access. Perform inventory control duties.
Provide cabling support.
Troubleshoot hardware and software problems. Perform basic system support for telephone systems, such as additions, deletions, and moves. Analyze help desk log.
Create user accounts. Create local court forms from off-the-shelf software.
Customize programs for local needs and trains personnel in their use.
Provide day-to-day systems backups and verify the validity of data.
Maintain contact with other information technology court personnel at different locations and levels for the purpose of keeping abreast of developments, techniques, and user programs. Monitor day-to-day operations of the equipment and systems. Act as the technical expert in solving computer system problems.
Recommend hardware, equipment, and software updates.

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