Client Relationship Specialist

1 month ago


Chicago, United States Ibrahim Law Global Full time
The Client Relationship Specialist is responsible for maintaining positive client relationships by regularly contacting each active client to provide updates on case progress and escalate any issues. They may also assist with administrative or marketing tasks as required by the firm. The position requires fluency in Arabic and English. The compensation package includes a competitive salary, paid sick leaves, paid holidays, and paid vacation.Responsibilities
  • Call all current clients on a regular basis to inform them of case status and identify any issues affecting relationships
  • Record call details in client management system and follow up for timely solutions
  • Respond to client inquiries or draft correspondence as needed
  • Produce monthly activity report and measure results
  • Cross-train in various office roles
  • Track progress of legal production
  • Assist with marketing tasks
  • Assist in new employee recruitment
  • Make marketing calls
  • Assist in intakeRequirements
    • High school diploma or GED
    • 3-5 yearsBenefits
      • Paid Time OffSalary: $18.12 per hour


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