Client Relationship Specialist

1 month ago


Chicago, Illinois, United States Ibrahim Law Global Full time

The Client Relationship Specialist is responsible for maintaining positive client relationships by regularly contacting each active client to provide updates on case progress and escalate any issues. They may also assist with administrative or marketing tasks as required by the firm. The position requires fluency in Arabic and English. The compensation package includes a competitive salary, paid sick leaves, paid holidays, and paid vacation.ResponsibilitiesCall all current clients on a regular basis to inform them of case status and identify any issues affecting relationshipsRecord call details in client management system and follow up for timely solutionsRespond to client inquiries or draft correspondence as neededProduce monthly activity report and measure resultsCross-train in various office rolesTrack progress of legal productionAssist with marketing tasksAssist in new employee recruitmentMake marketing callsAssist in intakeRequirementsHigh school diploma or GED3-5 yearsBenefitsPaid Time OffSalary: $18.12 per hour



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