Trainer - Service Operations Call Center
2 months ago
This position can be based out of our Detroit, Lansing or Grand Rapids location. Responsible for developing and conducting formal classroom training delivery, providing on-the-job training (OJT) and post-training support, and developing training materials and programs. * Plan, coordinate, develop and implement approved projects which are Divisional and/or Corporate in scope in order to enhance the overall efficiency of operational procedures, methods, controls and performance. * Responsible for compiling and reporting trainee performance up to various levels of leadership, following each training course. * Provide leadership team with status of projects; issue, communicate and recommend policy decisions to achieve project * objectives. * Assist personnel (both internal and external) by answering questions, supplying information and training in assigned area(s). * Represent department and division as requested on work groups and special assignments, including related testing. * Function as subject matter expert on divisional work groups and act as a liaison with the Instructional Design Center. * Identify documentation or delivery defects and gaps presenting recommendations as required. * Maintain training materials/curriculum and documentation for Claims and Enrollment processors as well as Customer Service Representatives. * Work closely with management and supervisory staff and other subject matter experts in order to coordinate and deliver training as well as analyze and develop training and/or documentation needs. * Utilize up-to-date technical skills to navigate through electronic leadership tools and platforms; with the ability to test new tools as required. "Qualifications" * Bachelor's Degree in Education, Instructional Design, Communications or related discipline is required. * Four (4) years BCBSM and/or related experience which must include specified years of experience in certain disciplines as designated by department. * Proven experience in group presentations, leading and/or involvement in special projects, preparation of employees for job responsibilities through conducting OJT, performance evaluation feedback, coaching, etc. * Demonstrated PC skills in word processing and spreadsheets. * Ability to design and produce training materials based on the Instructional Design Process. * Knowledge of Adult Learning Principles. * Good verbal and written communication skills. * Other related skills and/or abilities may be required to perform this job. * Valid Michigan driver's license required * Frequent travel to business locations as required. All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.
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Trainer - Service Operations Call Center
3 weeks ago
Detroit, Michigan, United States Blue Cross Blue Shield of Michigan Full timeThis position can be based out of our Detroit, Lansing or Grand Rapids location. Responsible for developing and conducting formal classroom training delivery, providing on-the-job training (OJT) and post-training support, and developing training materials and programs. * Plan, coordinate, develop and implement approved projects which are Divisional and/or...
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Trainer
6 days ago
Detroit, United States Neighborhood Service Organization Full timeJob DescriptionJob DescriptionPosition Title: TrainerFLSA Classification: ExemptEEOC Classification: ProfessionalLocation: Central OfficePosition Type: Full TimeReports to: Chief Human Resources Operations OfficerJob Number:Summary: The Trainer specializing in Evidence-Based Practices (EBPs) for Mental Health will be responsible for designing, developing,...
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Part-Time Customer Service Representative
4 weeks ago
Detroit, United States Frontline Call Center Full timeJob DescriptionJob DescriptionSalary: $13.00 - $13.50Frontline Call Center is now seeking qualified applicants to work from home!Permanent Part-Time Customer service position available!NOTE: Please review the Job, Tech, and Qualification Requirements below before you apply, must have the requirements in order to qualify for an interview. **Frontline is...
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Operations Manager
2 days ago
Detroit, Michigan, United States European Wax Center Full timeJob SummaryWe are seeking an exceptional Assistant Center Manager to assist in overseeing operations and drive performance at European Wax Center. As a key member of our management team, you will be responsible for driving sales, building a high-performing team, and fostering a positive work environment.Key ResponsibilitiesDrive Sales and Revenue Growth:...
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Crisis Call Center Administrator
2 months ago
Detroit, Michigan, United States Detroit Wayne Integrated Health Network Full timeCRISIS CALL CENTER ADMINISTRATORUnder the general supervision of the DWIHN Mobile Crisis Director, the Crisis Call Center Administrator provides oversight and monitoring of the DWIHN Crisis Call Center. PRINCIPAL DUTIES AND RESPONSIBILITIES:Monitors the Crisis Call Center activities at the Network to ensure compliance with established policies and...
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Center Performance Leader
2 days ago
Detroit, Michigan, United States European Wax Center Full timeJob SummaryWe are seeking an exceptional Assistant Center Director to assist in overseeing operations and driving performance at our European Wax Center location. As a key member of our management team, you will be responsible for leading a high-performing team, fostering a positive work environment, and delivering exceptional customer experiences.Key...
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Call Center Representative
5 days ago
Detroit, United States Percepta House Full time $17 - $26Job DescriptionJob DescriptionJob Title: Call Center RepresentativeLocation: Detroit, MIJob Type: Full-TimeJob Description: We are seeking a customer-focused and detail-oriented Call Center Representative to join our team. In this role, you will be responsible for answering customer inquiries, resolving issues, and providing exceptional service over the...
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Call Center Clinical Specialist
3 weeks ago
Detroit, United States Detroit Wayne Integrated Health Network Full timeUnder the general supervision of the Call Center Administrator, the Call Center Clinical Specialists are responsible for completing telephonic clinical screenings and assessments to determine eligibility into the public mental health system so that consumers will receive the appropriate level of care. Principal Duties And Responsibilities Determines...
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Call Center Agent
3 weeks ago
Detroit, United States Percepta House Full time $17 - $25Job DescriptionJob DescriptionJob Title: Call Center AgentLocation: Detroit, MIJob Type: Full-TimeJob Summary: As a Call Center Agent, you will be the first point of contact for our customers. You will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing accurate information about our products...
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Call Center Clinical Specialist
2 months ago
Detroit, United States Detroit Wayne Mental Health Authority Full timeJob DescriptionJob DescriptionUnder the general supervision of the Call Center Administrator, the Call Center Clinical Specialists are responsible for completing telephonic clinical screenings and assessments to determine eligibility into the public mental health system so that consumers will receive the appropriate level of care. PRINCIPAL DUTIES AND...
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Call Center Clinical Specialist
2 months ago
Detroit, United States Detroit Wayne Mental Health Authority Full timeJob DescriptionJob DescriptionUnder the general supervision of the Call Center Administrator, the Call Center Clinical Specialists are responsible for completing telephonic clinical screenings and assessments to determine eligibility into the public mental health system so that consumers will receive the appropriate level of care. PRINCIPAL DUTIES AND...
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Call Center Clinical Specialist
2 months ago
Detroit, United States Detroit Wayne Integrated Health Network Full timeUnder the general supervision of the Call Center Administrator, the Call Center Clinical Specialists are responsible for completing telephonic clinical screenings and assessments to determine eligibility into the public mental health system so that consumers will receive the appropriate level of care. PRINCIPAL DUTIES AND RESPONSIBILITIES: Determines...
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Medical Call Center Representative
2 weeks ago
Detroit, United States Entech Medical Staffing Full time $17 - $20Job DescriptionJob DescriptionEntech Medical Staffing is currently seeking an experienced Medical Call Center Representative. This position is Monday through Friday, business hours. Competitive compensation based on experience.Responsibilities: Handle both incoming and outgoing calls as directed by the Supervisor.Using the computerized telephone system,...
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Call Center Clinical Specialist
3 weeks ago
Detroit, United States Detroit Wayne Integrated Health Network Full timeCall Center Clinical Specialist - (Contingent) Under the general supervision of the Call Center Administrator, the Call Center Clinical Specialists are responsible for completing telephonic clinical screenings and assessments to determine eligibility into the public mental health system so that consumers will receive the appropriate level of care. PRINCIPAL...
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On Call RN Manager
3 months ago
Detroit, United States Neighborhood Service Organization Full timeJob DescriptionJob DescriptionJob Title: On Call RN ManagerDepartment: Medical RespiteReports To: RN ManagerFLSA Status: Non-ExemptSchedule: On-call hours are Monday through Friday from 5 PM to 8 AM. On weekends, you provide 24-hour coverage. Additionally, during your on-call week, you are required to spend 4 hours at the Medical Respite site over the...
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Athletic Trainer
2 months ago
Detroit, Michigan, United States Henry Ford Health System Full timeJOB DESCRIPTION: Oakland University, established in 1957, is located in Rochester, Michigan. An NCAA Division 1 school, OU is in the Horizon League. With an enrollment of over 20,000 students, Oakland University Golden Grizzlies fields 16 teams: baseball, m/w basketball, m/w cross country, m/w golf, m/w soccer, softball, m/w swimming and diving, women's...
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Call Center Clinical Specialist PT
3 weeks ago
Detroit, United States Detroit Wayne Mental Health Authority Full time(THIS IS A PART-TIME POSITION) Under the general supervision of the Call Center Administrator, the Call Center Clinical Specialists are responsible for completing telephonic clinical screenings and assessments to determine eligibility into the public mental health system so that consumers will receive the appropriate level of care. PRINCIPAL DUTIES AND...
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Call Center Clinical Specialist
3 months ago
Detroit, United States Detroit Wayne Mental Health Authority Full timeUnder the general supervision of the Call Center Administrator, the Call Center Clinical Specialists are responsible for completing telephonic clinical screenings and assessments to determine eligibility into the public mental health system so that consumers will receive the appropriate level of care. PRINCIPAL DUTIES AND RESPONSIBILITIES: Determines...
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Parking Call Center Representative
3 weeks ago
Detroit, Michigan, United States teamworkonline Full timeJob Summary: The Call Center Representative is responsible for answering the telephones/parking kiosk support calls during events throughout the District Detroit, ensuring guest can find and gain access to all facilities operated by Olympia Parking.Key Responsibilities: Answering the main incoming support lines for all ODMP kiosks during events to provide...
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Parking Call Center Representative
3 hours ago
Detroit, United States AEG Full timeIn order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Job Summary: The Call Center Representative is responsible for answering the telephones/parking kiosk support calls during events throughout the District Detroit, ensuring guest can find and...