Medical Call Center Representative

3 weeks ago


Detroit, United States Entech Medical Staffing Full time $17 - $20
Job DescriptionJob Description

Entech Medical Staffing is currently seeking an experienced Medical Call Center Representative. This position is Monday through Friday, business hours. Competitive compensation based on experience.

Responsibilities:

  • Handle both incoming and outgoing calls as directed by the Supervisor.
  • Using the computerized telephone system, greet callers, provide information, monitor calls in the queue, and swiftly yet courteously meet the needs of the caller.
  • Assess patient’s needs and forward calls to the Clinic Nurse or other health care provider when appropriate.
  • Route emergency calls appropriately.
  • Relay or route written or verbal messages.
  • Call patients to accurately relay health care information.
  • Ability to recognize potential emergency situations and take appropriate actions as needed.

Qualifications:

  • 2+ years prior experience working in a customer service position
  • Prior experience working in a high-volume call center preferred
  • Prior experience working in a health center preferred
  • Knowledge of EMR systems, Athena a plus
  • Fluent in Spanish is a plus but not required.
Company DescriptionEntech Medical Staffing is a regional provider of specialized staffing solutions. We know what it's like to look for a job in the market, and fortunately that's what makes us different. Our goal is to make the job search experience a positive and motivating one. Our people are our greatest asset We strive to provide you with the tools and resources to help you achieve your career goalsCompany DescriptionEntech Medical Staffing is a regional provider of specialized staffing solutions. We know what it's like to look for a job in the market, and fortunately that's what makes us different. Our goal is to make the job search experience a positive and motivating one. Our people are our greatest asset We strive to provide you with the tools and resources to help you achieve your career goals

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