Senior Intermodal Coordinator

2 months ago

Norfolk Va, United States CMA CGM Full time

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

 

Position Summary:

 

Responsible for handling, monitoring, and coordinating shipments for door collection and/or delivery in accordance with established truck distribution percentages.  Works collaboratively with internal and external organizations to include customers, truck vendors, and CCA business teams to ensure Intermodal cargo is moved in an efficient and expedited manner.  Serves as the Intermodal Door technical expert providing guidance and assistance to the other team members to resolve issues and elevating when the situation requires.  Monitors workload levels in coordination with management and provides dispatch support when needed.  Updates processes and procedures as needed and provides functional training to all team members.  Responsible for managing and maintaining the Intermodal Team Mailbox to ensure team compliance with mailbox processes and procedures.

 

Essential Duties / Responsibilities:

 

Dispatch

  • Analyze, plan and prioritize inland haulage according to import/export timetables, terminal/rail schedules, special equipment needs, and client-specific delivery conditions 
  • Facilitates the movement of containers that have been miss-routed and/or improperly discharged due to vessel by-passes, errors, or equipment emergencies
  • Responsible to confirm and manage in-house truck availability
  • Procure spot rates for lanes not previously negotiated with truck vendors
  • Ensure over-the-road compliance for all hazardous door moves
  • Creates and issues work orders for the door collection and/or delivery in accordance with established truck rates and distribution percentages

 Service Delivery Coordination

  • Monitors shipments by tracking and tracing containers, via multiple interfaces, to ensure door appointments are met and cargo is loaded/delivered timely
  • Communicates to customer(s) of potential delays or issues preventing dispatch and maintains customer interactions until all delivery requirements are satisfied
  • Works collaboratively with internal departments to expedite transport, including but not limited to
  • Overseas Offices
  • Home office
  • Customer service
  • Operations
  • Sales
  • Trade
  • Discern and elevate to management matters that require additional support
  • Manages a significant volume of telephone and written communication within agreed upon Service Level Agreements

Senior Duties

  • Serves as an Intermodal technical expert, assisting team members with resolving any operational issues, problems, or questions recording incidences as needed
  • Assists management in the collection of weekly and monthly team Key Performance Indicators
  • Support management in the documenting and maintaining of departmental processes and procedures while simultaneously coaching/training team members on said processes and procedures
  • Maintains Intermodal Team Mailboxes ensuring emails are properly moved to the appropriate storage locations
  • Collaborates with Supervisor and Manager to resolve issues
  • Support management in the documenting and maintaining of applications with information related to workload, vendor performance, matchbacks, one-ways, storage, work order revisions, container/trucker yard revenue, and service failures
  • Serves as a backup to Supervisor for day-to-day functions

Cost Management

  • Notify and invoice/rebill customers for additional transport related expenses including but not limited to
  • Pre-pulls
  • Revenue generating trucker yard  and container yard storage
  • Multi stops
  • Drop and picks
  • Research and reconcile truck and customer invoice discrepancies
  • Identify opportunities through micro analysis of customer locations for cost savings which includes match backs/one ways
  • Determine, if requested by vendors, whether accessorial charges are applicable

Vendor Management

  • Monitors and reports trucker performance to Management
  • Documents pertinent dispatch-related information to ensure maintenance of timely and accurate records
  • Develops and maintains rapport with vendors

 

Knowledge, Skills, and Abilities Required:

 

  • Knowledgeable of Intermodal general operating procedures
  • Follows company policies and procedures
  • Proficient computer skills to include Microsoft Office applications
  • Detail-oriented person with strong organization skills
  • Works collaboratively within a team
  • Possesses excellent written and verbal communication skills
  • Demonstrates strong customer service skills and passion
  • Demonstrates a sense of urgency
  • Good interpersonal, organizational and problem solving skills
  • Can work under pressure in a fast paced environment
  • Ability to work independently
  • Maintains high level of professionalism
  • Demonstrates leadership potential

 

Education and Experience Requirements:

 

  • High School Diploma or GED.required
  • Bachelor’s Degree preferred
  • 1-3 years of general experience required
  • 3-5 years of industry experience required

 

Come along on CMA CGM’s adventure CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification.

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