Office Operations Coordinator

4 weeks ago

New York, United States FIG Agency Full time

FIG wants to reinvent what an agency can be for its people, for its clients and for the industry. We are Storytellers for the Information Age. Ultimately, we believe that stories create business value and we are on a mission to raise the bar for modern storytelling.


FIG’s office at 73 Spring is the heart of our culture and center of all activity. As such, it is imperative that the office is always available as a clean, safe and technologically sound work space for our staff and subtenants. The Office Coordinator is responsible for ensuring this is always true. 


The Office Coordinator’s duties break down into three key areas: facilities management, tenant relations and office event management.


This role will oversee third parties responsible for the cleaning, maintenance and repairs of the physical space as well as working directly with the landlord and building management to resolve facilities issues quickly and to the benefit of FIG. Additionally this role will handle all ordering of consumables and perishables while tightly monitoring use to ensure that the office is always properly stocked, but never wasteful. They will also be responsible for ensuring that all audio/visual tools are properly maintained and up and running.


Finally the person in this role will coordinate with staff to execute office events to FIG’s standards of excellence. This includes town halls, happy hours, new business pitches, client meetings, department meetings or any other in-office event. This should be accomplished by working with staff to utilize approved events budgets to engage approved FIG hospitality services vendors. 

Essential Duties & Responsibilities

  • Communicating, planning, and management of all 3rd party vendors, services necessary to operate and maintain 73 Spring 
  • Working directly with the landlord and building management of 73 Spring 
  • Establish and maintain a working model for ordering and tracking supplies including pars for daily and special event usage
  • Ongoing daily refreshes of office consumables and perishables (e.g coffee, oat milk, pens, flowers, etc.)
  • Overseeing daily office open and close protocols
  • Plan and execute logistics for in-office events
  • Manage, maintain, and track FIG’s office assets

Attributes that will ensure success in this role

  • Grace under pressure and an unflappable nature
  • Friendly and fun-loving disposition – if you can’t laugh – this is not the job for you
  • Self-starter and self-driven going above and beyond on tasks – taking the initiative to help others 
  • Collaborative – working freely with coworkers of all levels in a helpful and productive fashion
  • Innate curiosity and aptitude to learn about marketing, brands, advertising, communications, culture, people, data etc. 
  • Possess a willingness to experiment with unconventional/innovative concepts to make things better
  • Excellent verbal and written communication skills - Able to communicate in a concise, highly intelligible and professional manner
  • Creative and/or an appreciation for creativity, desire to be part of a creative environment and is excited about the creative process
  • Effectively manages up and down 
  • Must love dogs (or at least be cool with being around them a lot.)
  • Commitment to supporting and promoting diversity and inclusion everyday

Qualifications

  • Experience working in a customer service role 
  • Experience using iOS devices (laptops, desktops, phones and tablets)
  • Certification or degree in a related field preferred but not required 

We are Storytellers for the Information Age. We use creativity to solve business problems. We are inspired by culture and powered by data. We exist for growth-focused CMOs who share our belief that stories scale brands, and want to harness the outsize effectiveness of jaw dropping creativity.


Our mission is to help brands and people understand each other better. Our philosophy is for success in today’s world, a brand needs One Story and Many Voices. This guides our approach and we have built our agency to deliver on it. 


We create and produce those stories in-house, and we distribute them across all forms of traditional and digital platforms, ensuring that we create natively to the needs of each platform and channel and always with the consumer first in our minds. We have embedded all services into our offering including media planning & buying. We have a full-service production studio. We pride ourselves on being a fully modern, integrated agency and can be more efficient because of the diversity of skills on our team. FIG’s proprietary system is Story Data™. Story Data™ is our A-I and machine learning-powered system that helps us diagnose and recommend the most compelling opportunities for brands to grow.


We have been recognised by Inc Magazine and AdAge as one of the best places to work in the US, by Inc Magazine in 2019 and again in 2020 as one of the fastest growing privately held companies in America, and on the Adweek 100 list as well as the AdAge Agency A List for the last 4 years. We were also named one LinkedIn's 2020 Top Startups, which ranks the 50 U.S. companies that have stood out this year, attracting investment, employees and attention, and included breakthrough brands like Masterclass, Brooklinen and Robinhood.

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