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Head of Global Deal Desk

2 months ago

Provo, United States Qualtrics Full time

At Qualtrics, we create software the worldâs best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platformâwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for conventionâbut most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, youâll be part of a nimble group thatâs empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You wonât have to look to find growth opportunitiesâready or not, theyâll find you. From retail to government to healthcare, weâre on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think thatâs work worth doing.

Head of Global Deal Desk

Why We Have This Role

The Deal Desk team is the centralized organization most responsible for facilitating all aspects of the Qualtrics sales process. From RFP/proposal support, deal desk and general sales execution functions, this team is essential to the success of QCRs, and enables the business to deliver on customer commitments.

As the head of Global Deal desk, you will be responsible for driving Qualtricsâs global expansion through standardizing and simplifying the deal execution process. You will lead a global team of deal strategy and process analysts and foster a culture of continuous improvement, ensuring that our processes evolve in line with market needs and emerging trends.

How Youâll Find Success

  • Helping members of the global deal desk team grow, develop and learn.
  • Collaborating with sales leaders to ensure the scarce resources of the deal desk team are focused on the correct priorities and deals
  • Assisting sales teams in building out sales strategy, positioning and pricing for immediate sales opportunities
  • Identifying packaging gaps in the Qualtrics portfolio and work with your peers in marketing to drive change and improvement
  • Acting as the liaison between sales team and key partners throughout the business (e.g. Accounting, Finance, Legal, Order Management, Product Marketing, etc.) as well as your revenue operations peers throughout the world
  • Being responsible for the day-to-day quote and pricing approvals for the global Qualtrics sales
  • Capturing and operationalizing feedback from Qualtrics sales teams about the effectiveness of your team and analyze individual KPIs to help team members improve
  • Maintaining agreed upon SLAs for all team responsibilities

Things Youâll Do

  • Act as a sales-facing subject matter expert on various revenue operations related matters
  • Assist sales teams in building and positioning complex orders, preparing customer-facing presentations and
  • Acting as the liaison between your team and key partners throughout the business (e.g. Accounting, Finance, Legal, Order Management, Product Marketing, etc.) as well as your revenue operations peers throughout the world
  • Be responsible for the day-to-day proposal, quote and pricing approvals
  • Capture and operationalize feedback from Qualtrics sales teams about the effectiveness of your team and analyze individual KPIs to help team members improve
  • Maintain agreed upon SLAs for all team responsibilities
  • Act as a point of escalation for critical projects and team tasks

What Weâre Looking For On Your Resume

  • 10+ years of professional experience with a minimum of 5 at a B2B software firm (SaaS preferred) in a revenue operations role
  • 7+ years of SaaS Deal Desk or other pricing experience is required with knowledge of how to structure and price various types of deals (size, region, years, etc).
  • 5+ years managing a team with experience developing early-career talent, a big plus
  • Subject matter expert on systems, quoting, finance, legal related to closing a deal
  • Proven management and collaboration skills and experience managing a sales process with broad, disparate functional ownership
  • Ability to expand, modify and improve business processes
  • Working knowledge of international business and how global teams function effectively
  • Proven and demonstrated analytical and problem solving skills
  • Proficiency with Salesforce and Salesforce CPQ required
  • Strong verbal and written communication skills including executive presentation skills
  • Undergraduate degree in Finance, Marketing, Economics, or other business; MBA a big plus

What You Should Know About This Team

  • Our Deal Desk team is a dynamic and high-performing group that plays a critical role in driving revenue growth. 
  • We have a highly collaborative work environment where we strive to make each day interesting, fun and fulfilling.
  • Our diverse global team has people located throughout the world with different work and educational experiences, and we love to learn from each other. 

Our Teamâs Favorite Perks and Benefits

  • Workspaces: We have quiet spaces to take a call or for deep thinking, and other spaces dedicated to collaboration.
  • Commuter Benefits: We offer a generous monthly allowance to be used for transportation and to help you commute to the office.
  • Wellness Reimbursement: This can be put toward wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
  • Q Mentor Program: Looking to grow in your career? Get matched with a mentor inside Qualtrics to get meaningful coaching from someone outside your team.

 

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

âââââââApplicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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