Customer Success Manager
5 days ago
They are advisors and facilitators to our customers, partnering with Services and Product management to help customers achieve maximum value from Workday. They are responsible for handling a number of customers, supporting them through regular checkpoints and developing meaningful relationships representing Workday's offering to our clients in cooperation with our Customer base team. About the Role The Customer Success Manager (CSM) plays a critical role in the success and execution of the Business Planning Unit at Workday. As a CSM, you will ensure the maximum value is derived from our products and services, by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives. About You We are looking for people who have a combination of domain expertise, enterprise implementation project management experience, and customer management at a high level. Basic Qualifications
- 3+ years of functional HCM or Financial domain experience.
- 3+ years proven experience supporting customer relationships.
- 3+ years of experience in a customer-facing professional services role (consulting, implementation, project or account management)
- Financial background: experience working with the office of the CFO (Controller, VP of Finance, etc) preferred.
- Previous experience with issue resolution and escalation management at both the business owner and executive levels.
- Previous SaaS experience is preferred.
- Proven track record to collaborate and build strong relationships with customers
- Proven ability to engage across corporate functions (Professional Services and Product Management).
- Proven ability to engage across corporate functions (Sales, Services, and Product Management).
- Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership, host webinars.
- Excellent organization, time management, and communication skills.
Workday Pay Transparency Statement The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here. Primary Location: USA.GA.Atlanta
Primary Location Base Pay Range: $88,300 USD - $132,500 USD
Additional US Location(s) Base Pay Range: $84,000 USD - $155,600 USD
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process
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