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IT Support Specialist

3 months ago

Austin, United States Tier2Tek Full time
Tier2Tek Staffing is seeking a skilled and dedicated IT Support Specialist for our client in Austin, TX. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software. As an IT Support Specialist, you will diagnose and resolve technical issues, ensuring the smooth operation of the company's IT infrastructure.
  • Technical Support: Provide first-line support for employees experiencing technical issues with hardware, software, and network connectivity.
  • System Maintenance: Monitor and maintain computer systems and networks, including installing and configuring hardware and software as needed.
  • Troubleshooting: Identify, diagnose, and resolve technical problems related to desktops, laptops, printers, and other peripheral devices.
  • Documentation: Create and maintain documentation for system configurations, troubleshooting steps, and IT policies and procedures.
  • User Training: Conduct training sessions to assist users in understanding and efficiently using software applications and systems.
  • Incident Management: Track and manage IT support tickets using a ticketing system, ensuring timely resolution and follow-up.
  • Security: Implement and maintain security protocols to protect sensitive data and prevent unauthorized access to systems.
  • Collaboration: Work closely with other IT team members to address and resolve complex technical issues.
  • Education: Associate's degree in Information Technology, Computer Science, or a related field. A bachelor's degree is preferred.
  • Experience: 2+ years of experience in an IT support role, providing technical assistance in a corporate environment.
  • Technical Skills: Proficiency in Windows and Mac OS, Microsoft Office Suite, network troubleshooting, and familiarity with Active Directory and Office 365.
  • Certifications: Relevant IT certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
  • Problem-Solving: Strong analytical and problem-solving skills, with the ability to quickly identify and resolve issues.
  • Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
  • Customer Service: A customer-oriented approach with a focus on delivering high-quality support and solutions.
  • Competitive salary based on experience and qualifications
  • Comprehensive health, dental, and vision insurance plans
  • Retirement savings plan with company match
  • Paid time off, including holidays, vacation, and sick leave
  • Opportunities for professional development and certification reimbursement
  • Collaborative and supportive work environment
  • Onsite amenities, including a fitness center and cafeteria