Incident Management

Found in: beBee S US - 2 weeks ago


Boston, United States Cognizant Technology Solutions Full time

Incident Management 

 Location : Remote

 Job responsibilities :

                    ·       To  accountable for the deployment of the Incident Management process and associated methods and techniques 

·       To  Drive the efficiency and effectiveness of the Incident management process 

·       Manage lifecycle of all Major Incidents 

·       Produce KPI’s and Reports 

·       Monitor the effectiveness of Incident management and make recommendations for improvement 

·       Make temporary solutions (workarounds) available to incident management 

·       To maintain an awareness of technology advancements and IT best practice, e.g. ITIL 

·       Responsible for assessment and negotiation of priority for major incidents impacting business with support teams and senior IT/Business Leadership  

·       Accountable for facilitating (hosting, pulling in required participants, and driving conversation) of major incident recovery bridge  

·       Accountable for communicating major incident details to all levels or the organization within defined MIM time frames  

·     Accountable for delivering process changes and training the MIM execution team in coordination with global process changes  

·       Responsible for compiling incident analysis reports in support of proactive and retrospective incident analysis  

·       Responsible for proactive analysis of Incident records for stability improvement opportunities  

·       Consulted for major incident debriefs with recovery teams and IT leadership  

·       Consulted for providing process improvement feedback to the Major Incident and Problem Management process  

·       Consulted for contributing to overall Global Incident Management process improvements  

 Essential Must have skills :-

Experience with LS business/Pharma Companies.

Experience dealing Incident Management calls & process for Research, Sales & Manufacturing applications for Pharma companies.

To be able to drive discussions with Customer leadership teams independently.

To posses enough technical experience to be able to analyze a Major Incident and engage the right technical teams for resolution.

 Work Authorization: 

·       Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.) 

 Salary and Other Compensation:

  • Applications will be accepted until 5/11/2024.  The annual salary for this position is 98,000 to 119,000 depending on experience and other qualifications of the successful candidate.
  • This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. 

 

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:  

·       Medical/Dental/Vision/Life Insurance 

·       Paid holidays plus Paid Time Off 

·       401(k) plan and contributions 

·       Long-term/Short-term Disability 

·       Paid Parental Leave 

·       Employee Stock Purchase Plan 

Disclaimer: The benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.  

 

Why Cognizant ?

·     Collaborate with a community of experts to enhance and expand your skills

·     Join a team where global culture embraces diversity of thought and background. 

·     Find balance with our hybrid model that prioritizes your health, safety and well-being. 

·     Opportunity to work for leading global companies while advancing your career.

 


  • Incident Management

    Found in: beBee jobs US - 2 weeks ago


    Boston, Massachusetts, United States Cognizant Technology Solutions Full time

    Incident Management Location : Remote Job responsibilities : · To accountable for the deployment of the Incident Management process and associated methods and techniques · To Drive the efficiency and effectiveness of the Incident management process · Manage lifecycle of all Major Incidents · Produce KPI's and Reports · Monitor the effectiveness of...

  • Incident Manager

    Found in: beBee jobs US - 2 weeks ago


    Boston, Massachusetts, United States Cognizant Technology Solutions Full time

    Incident Manager Location : Remote Job responsibilities : · To accountable for the deployment of the Incident Management process and associated methods and techniques · To Drive the efficiency and effectiveness of the Incident management process · Manage lifecycle of all Major Incidents · Produce KPI's and Reports · Monitor the effectiveness of...

  • Incident Management

    Found in: beBee jobs US - 2 weeks ago


    Boston, Massachusetts, United States Cognizant Full time

    Description Incident Management Location : Remote Job responsibilities : • To accountable for the deployment of the Incident Management process and associated methods and techniques • To Drive the efficiency and effectiveness of the Incident management process • Manage lifecycle of all Major Incidents • Produce KPI's and Reports • Monitor the...

  • Incident Manager

    Found in: beBee S US - 7 days ago


    Boston, United States Cognizant Technology Solutions Full time

    Incident Manager   Location : Remote   Job responsibilities :   ·       To  accountable for the deployment of the Incident Management process and associated methods and techniques  ·       To  Drive the efficiency and effectiveness of the Incident management process  ·       Manage lifecycle of all Major...


  • Boston, United States Wayfair Full time

    Must be ONSITE in Boston, MA (Monday - Thursday) Global Returns and Incident team leads the e2e customer and supply chain journey, owns Customer and Supplier facing policies and resolution strategy for customer unhappy path (Returns, Incidents - Damages, Defects, Mis-Info, Mis-Ship) in partnership with a number of execution teams while also monetizing this...


  • Boston, United States Acoustic Full time

    Security Operations Center (SOC) Manager Acoustic Create highly personalized, intent-driven experiences that drive more conversions with Acoustic Connect. View company page Ready to take up a new challenge? Willing to work with top-notch digital marketing platform based on AI engine? Do you get excited about new exploits and cyber kill chains? … we may...

  • Management and Program Analyst

    Found in: beBee S US - 2 weeks ago


    Boston, United States Department Of Homeland Security Full time

    Summary Who May Be Considered: U.S. Citizens View common definitions of terms found in this announcement. Duties ...

  • Management and Program Analyst

    Found in: beBee jobs US - 7 days ago


    Boston, Massachusetts, United States Department Of Homeland Security Full time

    Summary Who May Be Considered:U.S. CitizensView common definitions of terms found in this announcement. Duties Typical work assignments include:Assists in the development, coordination, and implementation of critical strategic infrastructure plans to provide courses of action. Gathers information and develops recommendations for programs related to...


  • Boston, United States CareerBuilder Full time

    Reporting to the Director, Care Management, the Manager, Care Management is responsible for directing care management operations and leading a team to deliver services that engage, motivate, and educate family caregivers to support complex individuals, keeping care at home. NO WEEKENDS, NO CALL, 100% REMOTE WITH 50% FIELD TRAVEL This individual ensures the...


  • Boston, United States Massachusetts Department of Transportation Full time

    **Position Summary** **Duties and Responsibilities** - Ensures the timely development and updates to the comprehensive emergency management and response plans for all MassDOT operating and support units. These plans will meet and exceed the federal regulatory minimum requirements under the National Incident Management System and Incident Command System and...


  • Boston, United States Broadreach Executive Search Full time

    This position will be a hybrid work arrangement, which translates to 2-3 days minimum per week in the office. You must be from Greater Boston to be considered As the Manager, Security Operations at our client, this job role will be responsible for overseeing all aspects of security operations, including but not limited to, incident response, monitoring,...


  • Boston, United States Atlantic Group Full time

    A distinguished hospital in Boston is seeking a Director of Risk Management to add to their team.The Director of Risk Management oversees the execution of the patient safety and risk management programs and gives clinical staff direction. Systems for identifying, tracking, preventing, organizing, measuring, investigating, reporting, and managing patient...

  • Director of Risk Management

    Found in: Appcast US C2 - 7 days ago


    Boston, United States Atlantic Group Full time

    A distinguished hospital in Boston is seeking a Director of Risk Management to add to their team. The Director of Risk Management oversees the execution of the patient safety and risk management programs and gives clinical staff direction. Systems for identifying, tracking, preventing, organizing, measuring, investigating, reporting, and managing...


  • Boston, United States Atlantic Group Full time

    A distinguished hospital in Boston is seeking a Director of Risk Management to add to their team. The Director of Risk Management oversees the execution of the patient safety and risk management programs and gives clinical staff direction. Systems for identifying, tracking, preventing, organizing, measuring, investigating, reporting, and managing...


  • Boston, United States Atlantic Group Full time

    A distinguished hospital in Boston is seeking a Director of Risk Management to add to their team. The Director of Risk Management oversees the execution of the patient safety and risk management programs and gives clinical staff direction. Systems for identifying, tracking, preventing, organizing, measuring, investigating, reporting, and managing patient...


  • Boston, United States Broadreach Executive Search Full time

    This position will be a hybrid work arrangement, which translates to 2-3 days minimum per week in the office. You must be from Greater Boston to be considered. As the Manager, Security Operations at our client, this job role will be responsible for overseeing all aspects of security operations, including but not limited to, incident response, monitoring,...


  • Boston, United States Broadreach Executive Search Full time

    This position will be a hybrid work arrangement, which translates to 2-3 days minimum per week in the office. You must be from Greater Boston to be considered As the Manager, Security Operations at our client, this job role will be responsible for overseeing all aspects of security operations, including but not limited to, incident response, monitoring,...


  • Boston, United States Atlantic Group Full time

    A distinguished hospital in Boston is seeking a Director of Risk Management to add to their team. The Director of Risk Management oversees the execution of the patient safety and risk management programs and gives clinical staff direction. Systems for identifying, tracking, preventing, organizing, measuring, investigating, reporting, and managing patient...

  • Nurse Manager

    2 hours ago


    Boston, United States Net2source Full time

    Pay Rate:$3000 - 3600 weeklyJob Title:Nurse ManagerShift:DayDuration:13 weeksDivision:Addiction Services Dept./Program/Location: Various Treatment ProgramsReports to:Program DirectorPOSITION SUMMARY:Experience withATS/Detoxlevel of care required. Job description in attachment.COVID Vaccines+BoosterandFlu shotrequired.MA License RequiredCPR certification...

  • Director, Technology Governance

    Found in: beBee S US - 2 weeks ago


    Boston, United States Geode Capital Management Full time

    Geode is seeking a Director of Technology Governance to define and refine IT Governance, risk, and other relevant policies for our Technology Group. This position will report to the Head of Architecture and partner with the technology teams as well as Audit, Risk and Human Resources functions. This individual will engage regularly with the CTO and technology...