Incident Manager

4 weeks ago

Boston, United States Cognizant Technology Solutions Full time

Incident Manager

 

Location : Remote

 

Job responsibilities :

 

·       To  accountable for the deployment of the Incident Management process and associated methods and techniques 

·       To  Drive the efficiency and effectiveness of the Incident management process 

·       Manage lifecycle of all Major Incidents 

·       Produce KPI’s and Reports 

·       Monitor the effectiveness of Incident management and make recommendations for improvement 

·       Make temporary solutions (workarounds) available to incident management 

·       To maintain an awareness of technology advancements and IT best practice, e.g. ITIL 

·       Responsible for assessment and negotiation of priority for major incidents impacting business with support teams and senior IT/Business Leadership  

·       Accountable for facilitating (hosting, pulling in required participants, and driving conversation) of major incident recovery bridge  

·       Accountable for communicating major incident details to all levels or the organization within defined MIM time frames  

·     Accountable for delivering process changes and training the MIM execution team in coordination with global process changes  

·       Responsible for compiling incident analysis reports in support of proactive and retrospective incident analysis  

·       Responsible for proactive analysis of Incident records for stability improvement opportunities  

·       Consulted for major incident debriefs with recovery teams and IT leadership  

·       Consulted for providing process improvement feedback to the Major Incident and Problem Management process  

·       Consulted for contributing to overall Global Incident Management process improvements  

 

Essential Must have skills :-

·       Experience with LS business/Pharma Companies.

·       Experience dealing Incident Management calls & process for Research, Sales & Manufacturing applications for Pharma companies.

·       To be able to drive discussions with Customer leadership teams independently.

·       To posses enough technical experience to be able to analyze a Major Incident and engage the right technical teams for resolution.

 

  

Work Authorization: 

·       Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.) 

 

Salary and Other Compensation:

  • Applications will be accepted until 5/10/2024.  The annual salary for this position is 98,000 to 119,000 depending on experience and other qualifications of the successful candidate.
  • This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. 

 

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:  

·       Medical/Dental/Vision/Life Insurance 

·       Paid holidays plus Paid Time Off 

·       401(k) plan and contributions 

·       Long-term/Short-term Disability 

·       Paid Parental Leave 

·       Employee Stock Purchase Plan 

Disclaimer: The benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.  

 

Why Cognizant ?

·     Collaborate with a community of experts to enhance and expand your skills

·     Join a team where global culture embraces diversity of thought and background. 

·     Find balance with our hybrid model that prioritizes your health, safety and well-being. 

·     Opportunity to work for leading global companies while advancing your career.

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