Senior Analyst, Global Returns

4 weeks ago

Boston, United States Wayfair Full time

Must be ONSITE in Boston, MA (Monday - Thursday)

Global Returns and Incident team leads the e2e customer and supply chain journey, owns Customer and Supplier facing policies and resolution strategy for customer unhappy path (Returns, Incidents - Damages, Defects, Mis-Info, Mis-Ship) in partnership with a number of execution teams while also monetizing this imperfect inventory by reselling through a number of monetization channels

We are looking for analytical, action-oriented, and collaborative individuals that can translate business problems to actionable insights and data driven solutions to influence resolution strategy.  Successful individuals in this role excel at both qualitative and quantitative analysis while also being adept at communicating their strategic and actionable business proposals upwards and outwards.

What You’ll Do

  • Translate KPI movements into recommendations for policy iteration, implementation, and process automation
  • Take ownership of building a strategic roadmap for your team that echos your STO’s objectives
  • Create analytics reporting to generate actionable insights to optimize our Returns and Incident Resolutions Stack
  • Manage multiple Peer, and Upward Technical, and Operational Stakeholders to get their buy-in to implement on your policy recommendations
  • Operate as a cross functional think tank that understands customer needs and Wayfair & Supplier processes, then define, design, deliver transformational resolution journeys
  • Partner with Product teams to design and implement agile development roadmap to improve our customer and agent facing technology tools 
  • Be an effective contributor in a team that manages multiple priorities in a fast-paced environment with effective communication and thorough follow through
  • Problem solve situations; requiring use of data collection and analysis

What You’ll Need:

  • Master’s degree in a quantitative field - Degree in Engineering, Supply Chain, Mathematics, Economics or other concentrations with heavy quantitative focus strongly preferred
  • Expert knowledge of Microsoft Excel/Google Sheets, SQL/GBQ, and data visualization tools such as Google Data Studio (Looker, Tableau, or PowerBI)
  • Critical and Quantitative Thinking while also showcasing the acumen to selectively put qualitative insights over quantitative data
  • Team-first attitude with enthusiasm for cross-functional collaboration
  • Passion for Process Optimization and Transformation - Experience with complex operational, process, and performance improvement projects
  • High attention to detail and proven ability to manage multiple, competing priorities simultaneously
  • An entrepreneurial spirit and mindset; you must be adaptable and comfortable with change

An Important Note about Wayfair's In-Office Policy:

All Boston-based interns, Co-ops, and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday - Thursday, and work remotely Friday.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Assistance?

For more information about applying for a career at Wayfair, visit our FAQ page here. 

About Wayfair Inc.
Your personal data is processed in accordance with our Candidate Privacy Notice (ayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

  • Senior HRIS Analyst

    2 weeks ago

    Boston, United States SDL Search Partners Full time

    About the job Senior HRIS Analyst Senior HRIS Analyst Global technology company, headquarted in Boston near North Station, has begun a search for a Senior HRIS Analyst to join their dynamic team. The Senior HRIS Analyst will work with HR, Talent Acquisition, Benefits, IT and support the organizations workforce, of more than 2300 employees, in across...

  • Senior GIS Programmer Analyst

    2 days ago

    Boston, United States LinTech Global a DISYS company Full time

    Senior GIS Programmer AnalystLOCATION: Boston, MA; Hybrid SchedulePosition Overview:The Senior GIS Programmer Analyst will also be involved in geospatial analysis.A strong background in GIS using ESRI ArcMap or Pro tools, such as Spatial Analyst, for all geospatial data formats is desired.The Senior GIS Programmer Analyst develops and maintains geospatial...

  • Senior GIS Programmer Analyst

    4 days ago

    Boston, Massachusetts, United States LinTech Global a DISYS company Full time

    Senior GIS Programmer AnalystLOCATION: Boston, MA; Hybrid SchedulePosition Overview:The Senior GIS Programmer Analyst will also be involved in geospatial analysis.A strong background in GIS using ESRI ArcMap or Pro tools, such as Spatial Analyst, for all geospatial data formats is desired.The Senior GIS Programmer Analyst develops and maintains geospatial...

  • Senior GIS Programmer Analyst

    1 week ago

    Boston, United States LinTech Global, a DISYS company Full time

    Senior GIS Programmer AnalystLOCATION: Boston, MA; Hybrid SchedulePosition Overview:The Senior GIS Programmer Analyst will also be involved in geospatial analysis. A strong background in GIS using ESRI ArcMap or Pro tools, such as Spatial Analyst, for all geospatial data formats is desired. The Senior GIS Programmer Analyst develops and maintains geospatial...

  • Senior Tax Analyst

    1 month ago

    Boston, United States Pearson Full time

    Pearson – Senior Tax Analyst Key Objective: The Senior Tax Analyst will support the Head of US Tax and US Tax Managers in the management and coordination of all aspects of tax compliance, provision, audits and planning for the US. Key Responsibilities: Assist in the management of the preparation of the income tax provision, including...

  • Senior Tax Analyst- International

    4 weeks ago

    Boston, United States Atlantic Group Full time

    Role Overview - Senior Tax Analyst: Join our client, a leading global investment firm, as a Senior Tax Analyst. Reporting to the International Director of Tax, you will play a critical role in managing income tax compliance for our clients foreign operations, supporting international tax compliance workstreams, and providing technical expertise on...

  • Senior Business Analyst

    4 days ago

    Boston, United States Insight Global Full time

    Lead a team of Business Analysts to ensure collective work is of consistent high quality and delivers on leadership's strategic intentions. Bring subject matter expertise in asset management business process and technology to the leadership and coaching of business analysts. Provide effective people leadership through effective coaching, feedback, and sound...

  • Senior Business Analyst

    4 weeks ago

    Boston, United States Insight Global Full time

    Lead a team of Business Analysts to ensure collective work is of consistent high quality and delivers on leadership's strategic intentions. Bring subject matter expertise in asset management business process and technology to the leadership and coaching of business analysts. Provide effective people leadership through effective coaching, feedback, and sound...

  • Senior Analyst, HRIS

    5 days ago

    Boston, United States SDL Search Partners Full time

    Senior Analyst, HRISTop global consulting company is hiring a Senior HRIS Analyst to their team. Ideal candidates will have Workday experience, exposure to system integrations, and strong interpersonal skills.The company has a collaborative and supportive culture - they have a great work/life balance, competitive compensation/bonus packages, a hybrid...

  • Senior Analyst, HRIS

    5 days ago

    Boston, United States SDL Search Partners Full time

    Senior Analyst, HRISTop global consulting company is hiring a Senior HRIS Analyst to their team. Ideal candidates will have Workday experience, exposure to system integrations, and strong interpersonal skills.The company has a collaborative and supportive culture - they have a great work/life balance, competitive compensation/bonus packages, a hybrid...

  • International Senior Corporate Tax Analyst

    3 days ago

    Boston, United States MFS Investment Management Full time

    THE ROLE The Senior Tax Analyst will report to the International Director of Tax and work collaboratively with the Tax Directors, Tax Managers and extended finance team. Position responsibilities will include preparation of foreign provisions as well as preparation and filing of local jurisdiction tax returns for MFS non-US operating companies. The Senior...

  • Senior Financial Analyst

    7 days ago

    Boston, United States International Staff Consulting Full time

    Our client is a global financial institution that has a range of products that supports the investment management business. The Senior Financial Analyst will be part of the Global Controllers team with a focus on a few of these offerings. In this role you will develop strong partnerships with the leadership team and provide strategic financial analysis,...

  • Senior Actuarial Analyst

    2 weeks ago

    Boston, United States DW Simpson Global Actuarial & Analytics Recruitment Full time

    Senior Actuarial AnalystBoston, MA / New York, NY / East Lansing, MI / HybridA leading medical professional liability provider is seeking their next Senior Actuarial Analyst. The responsibilities of this role include improving the company data systems, analyzing loss expense reserves, & developing rate indications. Comp: $104 -141K....

  • Senior Actuarial Analyst

    2 weeks ago

    Boston, United States DW Simpson Global Actuarial & Analytics Recruitment Full time

    Senior Actuarial AnalystBoston, MA / New York, NY / East Lansing, MI / HybridA leading medical professional liability provider is seeking their next Senior Actuarial Analyst. The responsibilities of this role include improving the company data systems, analyzing loss expense reserves, & developing rate indications. Comp: $104 -141K....

  • Senior Media Analyst

    2 weeks ago

    Boston, United States Gupta Media Full time

    Job Description Job Description Salary: Gupta Media was founded 20 years ago on the idea that advertising could create huge leverage in our client's business. Our early work was focused on the entertainment industry, specifically live events (Boston Calling, among others) and recorded music (Sony Music, Universal Music & Disney are all clients). We have...

  • Senior HRIS Analyst

    2 days ago

    Boston, United States SDL Search Partners Full time

    A global consulting firm based in Boston is looking to add a Senior HRIS Analyst to its team. This person will be a trusted Business Partner who will work cross-functionally with finance, accounting, HR, and IT, both domestically and internationally. Experience with Workday HCM is highly preferred.Highlights:Analyze, maintain, and troubleshoot Workday HCM to...

  • Senior HRIS Analyst

    2 days ago

    Boston, United States SDL Search Partners Full time

    A global consulting firm based in Boston is looking to add a Senior HRIS Analyst to its team. This person will be a trusted Business Partner who will work cross-functionally with finance, accounting, HR, and IT, both domestically and internationally. Experience with Workday HCM is highly preferred.Highlights:Analyze, maintain, and troubleshoot Workday HCM to...

  • Senior Tax Analyst

    1 month ago

    Boston, United States Rapid7 Full time

    About the Role This is a newly created position within our global tax team based in our Boston office and will report directly to our Global Tax Director. In this role, you will: Partner cross-functionally with key stakeholders to provide proactive insights related to indirect taxes in the context of a global SaaS-oriented cybersecurity company ...

  • Senior Media Analyst

    3 weeks ago

    Boston, United States Gupta Media Full time

    Job DescriptionJob DescriptionSalary: Gupta Media was founded 20 years ago on the idea that advertising could create huge leverage in our client's business. Our early work was focused on the entertainment industry, specifically live events (Boston Calling, among others) and recorded music (Sony Music, Universal Music & Disney are all clients). We have...

  • Global Treasury Senior Analyst

    1 week ago

    Boston, Massachusetts, United States Boston Consulting Group Full time

    WHAT YOU'LL DOStudent will be required to perform various tasks within the tax department including, but not limited to, assistance with preparation of US and State corporate income tax returns, prepare annual reports and assist with support for both domestic and international tax audits. In addition, there are a variety of on-going projects, often working...