Senior Sales Manager

5 days ago

Vancouver, United States Hilton Vancouver Washington Full time
DescriptionThe beautiful, newly renovatedHilton Vancouver Washington is nestled in the heart of downtown Vancouver and just steps away from the Vancouver Waterfront It boasts 30,000 Square feet of versatile meeting space and 226 guest rooms. The Hilton is indeed the Hidden GEM of Vancouver So many amazing things happening in Vancouver Come be a part of the TOP 10 places to live Hilton Vancouver Washington is a Hilton corporate managed hotel, and we have amazing owners that invest in our property and team What will I be doing?

A Sales Manager is responsible for securing groups and conventions by building and establishing relationships with customers.  Hilton is looking for dynamic individuals who are well rounded and business minded.  The sales office in a hotel is a fast paced, everchanging environment and is a true launching pad for those who aspire to grow their careers in hospitality. 

  • Research, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams, to meet and exceed lead generation goals.    
  • Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts. Consistently strives to maximize revenue and profitability for all hotel revenue streams. 
  • Develop a business strategy by analyzing historical, current and future hotel and market trends, implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals.   

Position Statement

This role requires strong sales, communication, and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure new revenue for the hotel. 

  • Customer and Account Management - Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent. 
  • Prospecting- Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy. 
  • Negotiations- Understand the customer and the business leaders' expectations. Adapt to a changing market. 

Customer and Account Management: 

  • Actively engage with Hilton Worldwide Sales, Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel. 
  • Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events. 
  • Develop, execute and communicate a monthly, quarterly and annual business plan for a designated market. 
  • Maintain up to date pipeline of business opportunities that will meet the short and long term business objectives for the designated market. 
  • Represent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts. 
  • Conduct site inspections through masterful story telling with prospective and existing customers based on their individual needs.  
  • Coordinate customer specifications (including room, food and beverage and meeting space requirements) via identified lead management system. Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards.  

Prospecting: 

  • Research, solicit and generate new leads for business opportunities through database research and proactive sales efforts, maximizing new room revenue and meet and exceed lead generation goals.    
  • Create and execute plan to shift share from your competitors. 
  • Engage in outside sales activities to uncover needs, build relationships and to win new business.

Negotiations:  

  • Negotiate contracts and commission agreements with end user customers and intermediaries. 
  • Provide solutions that both achieve and protect the financial goals of the hotel while strengthening relationships with customers. 
  • Engage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed.  
Requirements The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the World.

The annual salary range for this role is $65,000 to $70,000 (and is based on applicable and specialized experience and location).

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

  • Medical Insurance Coverage – for you and your family.
  • Vision, dental, life and disability insurance
  • Mental Health Resources
  • Best-in-Class Paid Time Off (PTO) – you can accrue up to 144 hours of PTO in your first year of employment
  • Supportive maternity/parental leave program that runs concurrently with Washington State’s Paid Family and Medical Leave program.  Our team members receive benefits up to Washington State’s maximum threshold per week. Hilton will then “top this up” to the weekly ABBR (Annual Benefit Base Rate).  
  • Go Hilton travel discount program: 100 nights of discounted travel per calendar year
  • Matching 401(k)
  • Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
  • Career growth and development 
  • Team Member Resource Groups
  • Recognition and rewards programs
  • Access to your pay when you need it through DailyPay

Other Compensation

  • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
  • Complimentary meals in the cafeteria while on shift
  • Complimentary parking

Sales Incentive

Hilton offers a best-in market SIP (Short-Term Incentive Plan) to our Sales, Catering & Events teams to reward our employees for their contributions to our company’s financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout. A revenue goal of 200k USD or greater is required in order for the payout potential for that objective to be uncapped. The payout as a percentage of BEE is capped at 60% at 250% achievement if and when the revenue goal for that objective is below 200k USD for the quarter.

#LI-CU1

Source: Hospitality Online

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