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Guest Care Associate

3 months ago

Ashland, United States SpartanNash Full time
  • Our SpartanNash family of Associates is 17,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists.
  • Provide courteous guest service in person or by telephone; answer incoming calls to the retail store and direct calls to the appropriate department and assist with guest questions in store.
  • Perform/process guest services transactions such as credits, over-rings, refunds, lottery ticket sales, money orders/transfers (Western Union), media related purchases, etc.
  • Operate cash register to itemize customer purchases and assist guests with self-checkouts; handles a variety of products which may include dry groceries, frozen foods, dairy products, produce, poultry, fish, beef and pork products.
  • Process financial transactions including, but not limited to; cash, checks, credit cards, food stamps, WIC, loyalty cards, gift certificates, rain checks, voids, and coupons; and bag customer purchases.
  • Comply with Company policies regarding security, cash handling/cash drawer accounting procedures, product handling (i.e., damaged/spoiled products), the sale of alcohol and tobacco products, etc.
  • Follow all PPE and Safety Guidelines+ Follow all Food Safety and Cleaning Expectations+ Follow Guest Experience Guidelines+ May be assigned tasks in other departments based on customer experience need+ Additional responsibilities may be assigned as needed
  • culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package (partannash.com/why-work-here/benefits/).