Air Logistics Customer Care Manager Key Accounts

2 months ago

MinneapolisSt Paul Apt, United States Kuehne Nagel Full time
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Minneapolis/St Paul Apt is looking for a new Customer Care Manager, Key Accounts to join our Air Logistics team. Your Role Reporting to the Branch Manager you will be responsible for building and maintaining the customer relationship within North America. with one of our largest corporate partnerships. Your Responsibilities
  • You will maintain and build customer relationship within North America
  • Develop and maintain in depth knowledge of customerâs business and associated supply chain requirements
  • You will Drive operational excellence and improvement with all involved (internal and external parties via regularly scheduled reviews)
  • Act as intermediary between Kuehne + Nagel organization and customer
  • You will Proactively lead/own discussions and work with customer and sales and Customer Care Location.
  • Develop new business opportunities by analyzing existing operational capabilities and client relationships (e.g. cost-savings programs).
  • Act as escalation point for customer for any issues, and drive resolution/ corrective action. Provide root-cause analysis, drive continuous improvement and execution of solutions regionally as well as globally.

Your Skills and Experiences
  • 3 years' experience in freight forwarding industry
  • 3 years' experience in Customer Service
  • You have excellent written and verbal communication skills
  • You have the ability to work onsite Monday - Friday
Good Reasons to Join There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-KR1

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