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Client Success Representative

3 months ago

Atlanta, United States teamworkonline Full time

CLC is the nationâs leading collegiate trademark licensing company with a mission to elevate college brands through insight and innovation. The company is uniquely positioned to deliver consumer connections and brand visibility for institutions through data-based, customized brand protection, brand management, and brand marketing solutions that include impactful licensed merchandise systems and strategies and innovative marketing platforms to navigate the ever-evolving consumer and retail marketplace.

Headquartered in Atlanta, Georgia, CLCâs people-friendly culture is a hallmark of the companyâs style and approach to business and is rooted in values demonstrating intentional and active care for other people. The company and its employees strive each day to live by the company's values to Serve Others, Build Trust, Lead Well, Innovate Often, Be Passionate.  Founded in 1981, CLC is a part of LEARFIELD, the leading media and technology services company in intercollegiate athletics.

 

Summary:

We are seeking a versatile Corporate Responsibility and Client Success Representative to join our team and play a pivotal role in supporting our organization's commitment to ethical business practices, sustainability, and social responsibility while also providing a support network for our clients and brand partners day to day administrative needs.  In this hybrid role, you will assist in implementing initiatives and programs that support our brand partner's efforts to ensure fair and ethical business practices throughout their licenseesâ supply chains while also providing outstanding support to our clients and licensees.  The ideal candidate will have a passion for social compliance and sustainability and will have previous experience with general office and administrative tasks.

 

Responsibilities:

Corporate Responsibility Initiatives:

  • Assist in the development and implementation of corporate responsibility initiatives and programs, including sustainability efforts, labor compliance, and ethical sourcing.
  • Review licensees' responses to CLC's Corporate Responsibility Questionnaire and provide summaries and assessments of the information provided for CLCâs client partners.
  • Conduct Fair Labor Association (âFLAâ) registration reviews and review adherence to FLA requirements.
  • Answer incoming questions related to supply chain disclosures, renewal conditions, and other corporate responsibility and sustainability-related matters.
  • Act as a point person for day-to-day corporate responsibility-related questions from internal and external stakeholders.
  • Execute special projects to help maintain and advance our position as the industry leader in Corporate Responsibility.

 

Customer Success and Support:

  • Address licensee inquiries, concerns, and requests promptly and professionally, ensuring a high level of customer satisfaction.
  • Assist licensees with licensing inquiries, compliance requirements, and administrative tasks, including processing applications and reviewing contracts.
  • Create and send notices to clients regarding corporate responsibility updates, requirements, and deadlines.

 

Stakeholder Engagement:

  • Build and maintain relationships with internal and external stakeholders, including licensees, partners, and third-party organizations, to promote corporate responsibility objectives and initiatives.
  • Collaborate with licensing team members to communicate corporate responsibility expectations and requirements to licensees and ensure alignment with organizational goals.

 

Data Management and Reporting:

  • Generate, analyze, and distribute quarterly reports on corporate responsibility performance metrics, compliance indicators, and customer satisfaction scores.
  • Collect, analyze, and report data related to corporate responsibility initiatives and customer success activities to support decision-making and strategy development.

 

Training and Education:

  • Provide guidance and support to licensees on corporate responsibility requirements, compliance standards, and reporting obligations.

 

Qualifications:

  • Bachelor's degree in Business Administration, Supply Chain Management, Environmental Studies, Sustainability, or a related field (preferred but not required).
  • Strong organizational and administrative skills, with the ability to manage multiple tasks and priorities effectively.
  • Excellent communication and interpersonal skills, with the ability to collaborate with diverse stakeholders and build strong relationships.
  • Analytical mindset, with the ability to collect, analyze, and interpret data to support decision-making and problem-solving.
  • Commitment to ethical business practices, sustainability, and exceptional customer success.
  • Knowledge of licensing processes, contract management, and regulatory compliance requirements. (preferred but not required)

 

Learfield is the leading media and technology services company in intercollegiate athletics. The company unlocks the value of college sports for brands and fans through an omnichannel platform with innovative content and commerce solutions for fan engagement. Headquartered in Plano, Texas, the company has long had the privilege of being an advocate for intercollegiate athletics and the student-athlete experience. Our suite of services includes licensing and multimedia sponsorship management; publishing, audio, digital and social media; data analytics; ticketing, ticket sales and professional concessions expertise; branding; and campus-wide business and sponsorship development.

Our people-first culture is the foundation of our business and is reflective of our approach to building meaningful relationships with our employees, partners, and fans. The company strives each day to deliver the mission statement and embody the core values that make Learfield an exciting place to work.

 

Our Mission

Powering the connection of fans to the brands and experiences they love.

Our Core Values

Build Trust | Be Fans of One Another | Power Tomorrow | Create & Connect Communities | Have Fun

 

Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (including Parental Leave), Paid Holidays, 401(k), and Short/Long Term Disability.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Learfield is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity.

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