Ticket/Gate Agent LOD Mandarin

Ticket/Gate Agent LOD Mandarin (Customer Service Agent) - DTW

United States, Michigan, Detroit

Airport Customer Service

06-Aug-2024

Ref #: 25754

LinkedIn Tag: #LI-LR3

How you'll help us Keep Climbing (overview & key responsibilities)

As a Language of Destination (LOD) Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.

Customer Service Agents will be scheduled to work a shift between 20 to 40 hours per week.

Watch thisjob preview ([...]) to learn more about the benefits and responsibilities of this career opportunity at Delta.

All customer service agents are required to work consistently in public areas and be able to understand and respond to a variety of questions about travel information. Additionally, you may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. This position requires standing for long periods of time.

Customer Service Agents serving as a Ticket Agent are the first to greet our customers to guide and assist them with the ticketing and baggage check-in process. You will:

• Greet customers to guide and assist them with the ticketing and baggage check-in process. 

• Use a computer to sell, print, and reissue tickets.

• Manage the check-in process, ensuring that customers have the proper travel documentation.

• Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts.

• Several other lifting tasks will involve handling items as low as floor level and as high as waist level.

• Practices safety-conscious behaviors in all operational processes and procedures.

  Customer Service Agents serving as a Gate Agent help our customers with routing, trip planning, and gate boarding. You will:

• Use computers to assist customers with seat availability, make gate announcements regarding the boarding process, flight status, checking and handling baggage, managing, and initiating the boarding process.

• Operate jet ways to place them in position prior to aircraft arrival and lift, opening, closing, and securing aircraft doors. 

• Practices safety-conscious behaviors in all operational processes and procedures.

As a LOD Agent, you will need to be fluent in both English and Mandarin to better serve customers.

The starting pay is $20.00 per hour. Additional pay increases occur regularly through 10.5 years.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives.

• 401(k) with generous company contributions up to 9%.

• Paid time off including vacation, holidays, paid personal time, maternity and parental leave.

• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits.

• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.

• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.

• Domestic and International space-available flight privileges for employees and eligible family members.

• Career development programs to achieve your long-term career goals.

• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.

• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.

• Recognition rewards and awards through the platform Unstoppable Together.

• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

What you need to succeed (minimum qualifications)

*Preferred Language of Destination – Mandarin with the ability to pass standardized language assessment both verbal and written.

• Consistently prioritizes safety and security of self, others, and personal data.

• Embraces a diverse set of people, thinking and styles.

• Possesses a high school diploma, GED, or high school equivalency.

• Is at least 18 years of age and has authorization to work in the United States.

• Must be proficient in English.

• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.

• Possess basic computer skills.

• Must successfully pass a Customer Service Assessment.

• Frequently lift bags or items weighing up to and including 50 pounds.

• Occasionally lift bags or items weighing between 50 and 70 pounds.

• Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays.

• Pass a physical ability test (PAT).Click here ([...] ) to watch a video explaining the PAT and to help you prepare.

• Ability to hold airport specific requirements such as a SIDA Badge and Customs Seal.

What will give you a competitive edge (preferred qualifications)

• Previous ticketing experience is preferred.

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here