Support Specialist, SOLAR PM

15 hours ago


Compton, United States The People Concern Full time
Support Specialist, SOLAR (PM)

Compton, CA, USA
Req #10929

Friday, September 13, 2024

Title: Support Specialist

Location: SOLAR 4200 East Compton Blvd. , Compton, CA 90221

Reports to: Assistant Director

Schedule: Fri-Tues 3:00p-11:30p

Status: Full-time, Non-Exempt (Hourly), Non-Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan

Welcome to The People Concern We are glad that you have an interest in joining our team

What you should know about us Here at The People Concern, we pride ourselves on:

* Being courageous leaders, taking action where others sit back

* Caring for others, where we treat every person in an empathetic and respectful way

* Upholding our integrity, because we are trustworthy, always doing what is right even when no one else is looking

* Working as an effective team, where we are always collaborating and supporting each other while pursuing excellence in our work

Within our shelters, specifically, you should know that what sets us apart is:

We create restorative living environments, where clients can thrive while preparing for permanent housing. We prioritize Diversity, Equity & Inclusion among our clients and seek to always create a safe space through cultural competency and humility. We seek not to recreate punitive systems of control or "power over," but rather share "power with" the clients, who are the experts in their own lives. We believe deeply in trauma-informed care, harm reduction, and the housing first model and expect our teams to always uphold these principles.

What we expect and value in our people:

Initiative: You like to work and be active your whole shift. You find things to keep you busy that benefit the clients and the program at all times. You make suggestions and pick up tasks to help the community. Critical thinking/problem solving: You should be able to encounter a problem, gather information, and formulate a solution. You will be supported by your team, but your thoughts will be valuedTenacity: Simply put, you get the job done. You don't let barriers stop you and you problem solve to find solutions. Respect towards others: You are constantly evaluating and assessing yourself for bias and contributing to a Diversity & Inclusion workspace. Empathy: You see the clients as people. You don't demand respect or infantilize them. You are here to be a part of seeing them on their journeys to living their best lives.

We love where we work and we are honored to do it. If this sounds like something you want in on and can contribute to, please review the formal qualifications and duties below:

Essential Duties and Responsibilities

* Act as the first point of contact for all immediate client needs and requests such as phone use, linens, water, etc.

* Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well maintained and safe, including general cleaning duties

* Be visible on the floor at all times and actively engage and welcome clients

* Conduct regular, thorough walk-throughs of the facility

* Create a supportive environment to ensure client progress towards stability

* Attend relevant staff meetings, trainings and retreats as scheduled

* Oversee client cubicle/bed area maintenance in a trauma-informed manner

* Facilitate client engagement activities, such as groups or other activities

* Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift

* Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care

* Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communication skills

* Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction

* Communicate effectively, and in a timely manner, with management, peers, and clients

* Maintain client confidentiality at all times, while following agency, state, and HIPAA laws

* Other duties as assigned

Qualifications/Requirements:

* High school/GED degree

* Minimum one (1) year experience in related work

* Possess effective customer service skills and the ability to handle difficult situations

* Ability to work independently and think critically

* Ability to communicate in a language other than English strongly preferred but not required

* Ability to act in a professional manner regardless of circumstances

* Commitment to improving the community through empowerment and dignity

* Familiarity with non-violent crisis intervention

* Familiarity with issues faced by population served

* Ability to self-motivate and to appropriately organize and motivate others

* Computer literate; able to use computerized database system for information management

* Ability to work as a team member

* Able to obtain and maintain Food Handlers, CPR and first aid certification

* Demonstrate an ability to take initiative towards continued professional development

EXPECTED BEHAVIORS OF ALL STAFF

Act as a role model Demonstrate a sense of responsibility Continuously learn and improve Acknowledge your own areas of improvement Hear and provide honest, specific and direct feedback Create an environment where everyone is welcomed valued and respected Collaborate

RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES

Maintain a safe work environment and confidentiality at all timesBe proactive, creative, and flexible in determining, evaluating, researching, and resolving issuesOrganize and prioritize multiple activities to meet all external and internal deadlinesMaintain a professional demeanor that reflects positively on the agencyDemonstrate respect and courtesy toward othersAble to thrive in a work environment emphasizing teamwork and collaborationAbility to prioritize different tasks with minimal supervisionPerform other duties as assigned

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable law.


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