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5 months ago
This is an OPEN CONTINUOUS ANNOUNCEMENT for current Federal employees and will remain open until December 31, 2024. Applicants will be accepted on an ongoing basis and qualified candidates will be considered as vacancies become available.
Duties
Kansas City VA Medical Center is committed to Diversity and Inclusion. Together, we strive to create and maintain a working and learning environment that promotes professional growth and teamwork. We offer an inclusive, equitable, and welcoming environment where we celebrate our individual differences and unite as a team toward a common goal of providing outstanding service to our Nation's Veterans.
The Medical Support Assistant (MSA) for the Kansas City VA Medical Center (KCVAMC) are located within Business Office Service (BOS) and provide support to various clinics throughout the Kansas City VA Healthcare network.
Medical Support Assistant (MSA) Annual Salary:
GS-3: $41,787 to $54,321
GS-4: $44,294 to $57,577
GS-5: $48,429 to $62,954
Major MSA Duties include but are not limited to:
- Receives patients/family members/visitors in person or telephonically.
- Records and relays messages and/or redirects calls or performs scheduling changes as necessary.
- Obtain identifying information and determine the nature of the call. Refers patients to the Triage Nurse when appropriate.
- Schedules appointments and provides information regarding outpatient clinics. Enters and/or retrieves information and data from the Clinical Information System.
- Completes consult requests through the advice of the physician with the use of Computerized Patient Record System (CPRS).
- Type administrative notes using various automation systems and programs to accomplish work, such as text editing, maintains and retrieval use of messaging by using e-mail.
- Maintains and monitors patient appointment schedules for the facility, and communicates delays in scheduled appointments to the appropriate staff and patients.
- Coordinates and/or schedules patient appointments with other clinics or specialties.
- Manages, schedules and monitor consult requests and various orders/requests for specialty and/or diagnostic services.
- Perform check-in and check-out of patients for their appointments; verify and edit each patient's demographics information; verify insurance information by using Insurance Capture Buffer (ICB) system; scheduling appointments in accordance with VHA national scheduling guidelines.
- Refer eligibility enrollment and means test when necessary to the appropriate area.
- Upon leaving the outpatient clinic area, the MSA ensures that the patients are scheduled according to physician order requisition.
- Knowledge of scheduling appointments but not limited to re-scheduling, cancelling, no-show, and recall reminders.
Work Schedule: Full-Time. Various Tours/ Shifts Available. Days and Hours to be set by Supervisor.
Functional Statement: Medical Support Assistant
Functional Statement #: 00000
Telework: Not Available.
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not Required
