Medical Support Assistant

4 weeks ago


Lenexa, Kansas, United States VETERANS HEALTH ADMINISTRATION Full time
About the Job

The Medical Support Assistant (Advanced) position at the Kansas City VA Medical Center is a critical role that supports the delivery of high-quality patient care. As a Medical Support Assistant, you will be responsible for providing administrative support to healthcare teams, ensuring that patients receive timely and effective care.

Key Responsibilities
  • Process incoming patient secure messaging and coordinate with care teams as needed.
  • Participate in team huddles and meetings to manage, plan, problem solve, and follow-up with patient care.
  • Set priorities and deadlines, adjusting the flow and sequencing of work to meet team and patient needs.
  • Identify incomplete encounters and communicate findings to providers.
  • Assist the team to reinforce the plan of care and self-help solutions.
  • Enter appropriate information into the electronic record.
  • Monitor pre-appointment information and/or requirements to assure readiness for patient visit/procedure.
  • Manage patient systems to verify and validate accuracy and resolve issues.
  • Evaluate patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.
  • Inform team members about shared patients.
Requirements
  • Must be a U.S. Citizen.
  • Must be proficient in written and spoken English.
  • Must pass pre-employment physical examination.
  • Must participate in the seasonal influenza vaccination program.
What We Offer

The Kansas City VA Medical Center offers a comprehensive benefits package, including health insurance, retirement savings, and paid time off. We also offer opportunities for professional growth and development, as well as a supportive and inclusive work environment.


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