Behavioral Health Provider Recruiter and Engagement Specialist

1 month ago

Miramar, United States Cigna Full time
The Provider Recruiter & Engagement Specialist will report to the Specialty Network Manager. The role supports recruiting of new providers, building strong relationships and operational improvements. This individual will play a key role in growing the network and advocating for improvements to increase provider satisfaction and engagement. Additionally, the role supports network operations by helping to streamline processes, manage network gaps and assess trends to identify areas of improvement.

The Provider Recruiter & Engagement Specialist ensures the providers' experience at MDLIVE is best in class and ensures provider satisfaction and productivity is at the highest level. The role represents the "Voice of the Provider" and partners with cross-functional teams to support capacity planning, identify product enhancements, drive operational excellence and serve as the champion for process improvements for the network.

Responsibilities:
  • Responsible for all components of the recruitment process such as search strategy, outreach (includes various avenues such as job boards, LinkedIn, provider and industry specific associations, Locum firms, etc.), interviewing, hiring and contracting
  • Represents the MDLIVE brand and develop deep understanding of services to articulate the value proposition for providers and external stakeholders
  • Builds and cultivates strong relationships with providers, conducts outreach and solicits feedback in order to recommend engagement initiatives to continually enhance the experience
  • Supports management of daily operations such as responding to inquiries, monitoring key metrics to measure success and developing action plans in response to issues
  • Reviews specialty network needs to assist with capacity planning and supports data analysis to inform network decisions
  • Special projects as assigned, which may include close collaboration with cross-functional teams


Requirements:
  • Bachelor's degree preferred, HS Diploma required
  • At least 2-3 years of experience in customer service, recruitment or marketing/sales experience
  • High energy, positive, with demonstrated problem solving, multi-tasking and critical thinking skills
  • An effective communicator at all levels in the organization, with strong oral, written and persuasive skills
  • Strong organizational skills, project management experience a plus
  • Experience with Microsoft Office (Word, Excel, PowerPoint and Outlook)
  • Experience with Salesforce preferred
  • Experience in the healthcare field preferred


If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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