Sea Logistics Customer Care Manager FS-C

1 month ago

Memphis, United States Kuehne Nagel Full time
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Memphis, TN location is looking for a new Sea Logistics Customer Care Manager to join our Sea Logistics team. Your Role To Represent K+N in the local community that embraces both internal & external Sea Logistics Customerâs. The Sea Logistics Customer Care Location Manager is responsible for implementing and managing the Customer Care strategy on a local level as well as continuously optimizing the level of customer service to provide customer excellence. In addition, the Individual will be responsible for managing the Customer Care Location Team in developing customer relationships, on-boarding of new Customers and addressing any and all Customer complaints in a timely & satisfactory manner. The overall goal is Customer growth, satisfaction and retention. Your Responsibilities
  • Provide leadership, direction and monitor the Performance of the local Customer Care team and local Sea Logistics Field Sales team
  • Oversee staffing and selection decisions, allocate resources and manages project assignments, as necessary
  • Maintain close cooperation with Branch & Area management as well as Sea Logistics operations (Operational Care Center) for an enhanced customer experience
  • Responsibility for Profit maximization by avoiding additional costs & expenses due to internal service failure
  • Pro-actively participate in customer visits / meetings as needed and in conjunction with local/Area sales personnel
  • Manage Customer retention & focus on prospecting for new Business
  • Stay up-to-date with Market Knowledge & provide continuous updates to the Team
  • Business Development & Strategy setting to increase Market share
  • Supporting Sales in turning opportunities into Business Partners
Your Skills and Experiences
  • 3+ years' Sea Logistics experience 
  • 2+ years' Industry experience
  • 2+ years' People Leadership, Collaboration & Empowerment Skills
  • You have the ability to travel for business reasons
  • You have the ability to work on-site 5 days per week
Good Reasons to Join There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-[recruiterâs job code]

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